Summary
Overview
Work History
Education
Skills
Timeline
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Jazmin Stewart

El Paso,TX

Summary

Versatile and results-driven worker with 10+ years experience in customer service industry, adept in problem-solving and exceptional communication. Leveraged goal-oriented mindset and efficient work methods to enhance client satisfaction and retention. Proven track record in teamwork and precision, significantly improving operational efficiency and customer service standards. Committed to maintaining professional relationships to increase profitability and drive business results.

Seeking a trade/skill that requires a great amount of detail with a rewarding outcome and one that I can continue doing for the rest of my life.

Overview

4
4
years of professional experience

Work History

Member Advisor

FirstLight Federal Credit Union
05.2024 - 08.2024
  • Completed thorough financial assessments to accurately determine the needs of each member before offering customized solutions.
  • Streamlined processes for improved efficiency in handling member inquiries and requests.
  • Maintained strict adherence to compliance guidelines while processing transactions and managing accounts.
  • Enhanced member satisfaction by providing personalized financial advice and tailored solutions.
  • Participated in community events to build brand awareness and strengthen connections with local organizations.
  • Assisted members in navigating online banking platforms, promoting the use of digital tools for ease of account management.
  • Delivered exceptional customer service through active listening, empathy, and timely communication with members.
  • Built strong relationships with members, resulting in increased loyalty and referrals.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Verified customer identification and documentation for compliant transactions.
  • Resolved customer issues through thorough dispute investigation.
  • Educated and engaged customers with new bank products and services.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Landscaper

Mastercuts Landscape and Design
11.2023 - 05.2024
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Inspected gardens for pests, weeds and diseases.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Conducted regular site visits to monitor progress on ongoing projects ensuring adherence to established timelines.
  • Cut trees and shrubs to shape and maintain landscape.
  • Utilized power tools and landscaping machines to maintain outdoor areas.

Plant Nursery Employee

Sunset Gardens
10.2020 - 12.2022
  • Demonstrated adaptability while working across diverse roles, including propagation, maintenance, retail support, and customer service functions as needed within the nursery setting.
  • Maximized plant growth and vitality by carefully pruning, trimming, and shaping various species as needed.
  • Facilitated efficient restocking processes by diligently unloading deliveries of new plants and supplies upon arrival.
  • Reduced plant loss by promptly identifying pests or diseases and applying appropriate treatments.
  • Educated customers on proper plant care techniques, increasing their chances of success with purchased items at home.
  • Assisted customers in selecting plants, providing personalized recommendations based on individual needs and preferences.
  • Operated tractors and used wheelbarrows to move containerized shrubs, plants and trees from one destination to another.
  • Supported sales team in achieving revenue targets with in-depth knowledge of available products and proactive upselling techniques when appropriate.
  • Promoted a positive team atmosphere among coworkers through active collaboration during daily tasks and special projects.
  • Improved overall nursery organization by regularly maintaining and updating plant inventory records.
  • Organized plant fairs at nursery to display exotic plant species and answered questions from onlookers regarding scientific names, climate and water requirements of plants.
  • Assisted with operating tractors and forklifts to transport plants and soil and perform grading.
  • Aided manager in organizing plant sales, open houses and educational programs to promote nursery and provide educational opportunities for community.
  • Regulated watering and fertilizing to avoid waste while nurturing plants.
  • Assembled and maintained greenhouses and other structures to assist with business operations.

Education

No Degree -

United States Army
Fort Jackson, SC

High School Diploma -

Eastwood High School
El Paso, TX
05.2015

Skills

  • Exceptional communication
  • Goal-oriented mindset
  • Training and coaching
  • Client Retention Strategies
  • Problem-solving abilities
  • Problem Resolution
  • Complaint Handling
  • Complaint resolution
  • Teamwork orientation
  • Detail-oriented mindset
  • Accuracy and Precision
  • Efficient Work Methods

Timeline

Member Advisor

FirstLight Federal Credit Union
05.2024 - 08.2024

Landscaper

Mastercuts Landscape and Design
11.2023 - 05.2024

Plant Nursery Employee

Sunset Gardens
10.2020 - 12.2022

No Degree -

United States Army

High School Diploma -

Eastwood High School

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Jazmin Stewart