Jazmin Tellez
Waterford,CA
Summary
Accomplished Certified Training Manager with a proven track record at Planet Fitness, enhancing employee performance through innovative training programs and effective leadership. Fluent in Spanish, adept in MS Office, and skilled in training facilitation, I significantly improved membership renewal rates. My approach combines strategic documentation with motivational coaching, driving team success and organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Training Manager
Planet Fitness
Modesto, CA
01.2018 - 11.2024
- Designed and implemented effective training programs to improve employee performance and meet organizational objectives.
- Provided coaching and mentoring on an individual basis to ensure successful transfer of knowledge from the classroom to the workplace.
- Developed instructional materials such as facilitator guides, participant workbooks, job aids, e-learning modules, videos.
- Maintained records of attendance, course completion certificates, evaluations.
- Scheduled and managed staff, ensuring proper coverage for all shifts.
- Maintained accurate records of daily transactions, deposits, ticket sales, and memberships.
- Analyzed data trends related to membership sign-ups and renewals in order to identify areas for improvement.
- Recruited, interviewed, hired, trained and supervised personnel in accordance with established guidelines.
- Resolved customer complaints or escalated them as appropriate while maintaining a positive attitude.
Commerical Sales Manager
AutoZone
Oakdale, CA
02.2013 - 01.2018
- Maintained relationships with existing clients by providing superior customer service.
- Established pricing policies and negotiated contracts with vendors and customers.
- Generated leads through cold calling, emailing, attending trade shows, and other methods.
- Provided technical advice regarding products or services being sold.
- Responded promptly to customer inquiries about products or services being sold.
- Monitored sales growth vs. budget expectations prior to implementing marketing strategies and business plans.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Supervised, trained and evaluated sales staff to ensure performance standards were met.
- Monitored inventory levels and placed orders for parts as needed.
- Conducted weekly meetings with sales team members to review goals and objectives.
Education
High School Diploma -
Waterford High School
Waterford, CA05-2013
Modesto Junior College
Modesto, CASkills
- Leadership training
- New hire on-boarding
- FLUENT IN Spanish
- Training facilitation
- MS Word, Excel, and Outlook
- Clerical support
- Documentation and reporting
Certification
- Clerical Certificate
- CPR
Timeline
Certified Training Manager
Planet Fitness
01.2018 - 11.2024
Commerical Sales Manager
AutoZone
02.2013 - 01.2018
High School Diploma -
Waterford High School
Modesto Junior College