Jazmin Torres
Vacaville,CA
Summary
To secure a position as a team-player in a people oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
Overview
16
16
years of professional experience
Work History
Personal Attendant- Adults with Disabilities
New Beginnings Supportive Living
01.2016 - Current
- Provide assistance to needy individuals with matters such as medication reminders, grooming, dressing, and escort support
- Provide emotional and social support to residents
- Ensure individuals’ health and safety during assigned hours of responsibility
- Perform other duties as assigned.
Senior Clerk
Ironworkers Local 378
11.2018 - 01.2024
- Chief dues collector
- Primary responsibility for collection of all monies received for membership/local
- All executive clerical duties within the office (basic office tasks, distribute incoming mail, coordinate travel arrangements, filing documents and records, some bookkeeping duties, managing correspondence etc.) Assisting members with Health and Welfare questions and/or issues
- Processing all new members, along with providing an in-depth orientation for each individual
- Performed data entries, printed daily deposit reports to ensure all payments matched and were properly processed in the International database
- Coordinated the local’s party planning for special events and Holidays
- Produced detailed reports of members who were attending swear in ceremonies
- Members who weren’t in good standing, members who are advancing pay periods and/or classifications
- Assisted members who wanted to apply at the refineries by signing them up to the OSCA refineries for their general and site specific training
- Informed them of the TWIC card requirements.
Staffing Recruiter
Bolt Staffing
02.2018 - 07.2018
- Recruited for a wide range of hospitality and warehouse clients in the North Bay
- Assisted in the hiring process by screening potential candidates, conducting face-to-face interviews, calling references, and initiating background checks
- Served as a liaison between clients and candidates by providing exemplary customer service to both via email, in-person, and over the phone
- Performed a great quantity of data entry in our Applicant Tracking System (ATS) that includes detailed records of past applicants’ information (Resumes, assignment history, and interview evaluations)
- Published job ads on career pages, job boards and social media (Indeed, ZipRecruiter, college boards, and Facebook)
- Sourced and contacting passive candidates via Indeed and ZipRecruiter
- Took a high amount of inbound phone calls along with making outbound calls with strong customer service
- Conducted orientation for new hires of temporary employees
- Provided consistent and timely correspondence to Staffing Coordinators and upper-level management with a great sense of urgency and professionalism.
Customer Service Representative
Western Wine Services (via Bolt Staffing)
03.2013 - 08.2015
- Ensured each customer received excellent customer service
- Matched and shipped important overseas shipping bills of lading
- Was responsible for the company’s pallet billing and receiving
- Accurately managed large amounts of cash
- Translated for Spanish speaking customers.
Cashier & Customer Service Representative
Mi Ranchito Market
06.2008 - 12.2012
- Efficiently answered questions/concerns from customers
- Kept up-to-date with all the company’s products, services, and procedures
- Promoted the company’s products and services to customers
- Maintained up-to-date files
- Safely handled large amounts of cash.
Education
Bachelors of Arts - Psychology
California State University
Sacramento, CA01.2017
Associate of Arts - Criminal Justice
Heald College
Concord, CA01.2012
High School Diploma -
Benicia High School
Benicia, CA06.2010
Skills
- Bilingual Spanish/English
- Records Management
- Time management expertise
- Team collaboration abilities
- Meticulous attention to detail
- Strong organizational skills
Timeline
Senior Clerk
Ironworkers Local 378
11.2018 - 01.2024
Staffing Recruiter
Bolt Staffing
02.2018 - 07.2018
Personal Attendant- Adults with Disabilities
New Beginnings Supportive Living
01.2016 - Current
Customer Service Representative
Western Wine Services (via Bolt Staffing)
03.2013 - 08.2015
Cashier & Customer Service Representative
Mi Ranchito Market
06.2008 - 12.2012
Bachelors of Arts - Psychology
California State University
Associate of Arts - Criminal Justice
Heald College
High School Diploma -
Benicia High School