Jazmin Trejo
Homestead
Summary
Motivated leader and problem-solver with advanced supervisory, team building, and customer service skills. Proven ability to step into roles and quickly implement positive changes that drive company success. Committed to utilizing training, monitoring, and morale-building techniques to maximize employee engagement and performance. With over 10 years of successful experience in the hospitality and tourism industry, a customer-focused professional who excels in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Lead Supervisor
Coral Reef Park Company Inc.
03.2014 - Current
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Collaborated with cross-functional teams on various initiatives to optimize operational performance across departments.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats and emails to facilitate customer service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Uphold quality control policies and procedures to increase customer satisfaction
Accounts Payable Clerk
Coral Reef Park
03.2014 - Current
- Handled high-volume invoice processing with minimal supervision
- Reconciled monthly statements and transactions to keep records accurate and current
- Coded invoices and other records to maintain organized and accurate records
- Verified vendor accounts by reconciling monthly statements and related transactions
- Worked closely with department personnel to produce accurate and timely bills
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance
- Compiled, coded and submitted weekly invoices to accounting for payment
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets
- Took advantage of discount opportunities by paying vendors within payment terms
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Consulted with customers to resolve service and billing issues
- Set up and activated customer accounts
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Educated customers on special pricing opportunities and company offerings
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
- Trained new team members on accounts payable processes, fostering a productive work environment.
Assistant Manager
Little Ceasars Pizza
06.2007 - 08.2010
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Delegated daily tasks to team members to optimize group productivity
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Enforced company policies and procedures to strengthen operational standards across departments
- Completed inventory audits to identify losses and project demand
- Delegated tasks to team members based upon skill level and to achieve organizational goals
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
Education
High School Diploma - Trigonometry and Calculus AP Course
Homestead Senior High School
Homestead, FLSkills
- Payroll Liabilities
- Year-End Reporting
- Bill Payment
- Auditing Proficiency
- Relationship Building
- Time Management
- Data Entry and 10-Key
- Document Coding and Classification
- Customer Relations
- Accounts Receivable
- Accounts Payable
- Customer Service
- Transaction Processing
- Order and Refund Processing
- Spanish Fluency
- Team management
- Employee engagement
- Employee development
- Motivational techniques
- Documentation and reporting
- Training and mentoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15+ staff members.
- Documented and resolved customer complaints which led to positive and returning customers.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Lead Supervisor
Coral Reef Park Company Inc.
03.2014 - Current
Accounts Payable Clerk
Coral Reef Park
03.2014 - Current
Assistant Manager
Little Ceasars Pizza
06.2007 - 08.2010
High School Diploma - Trigonometry and Calculus AP Course
Homestead Senior High School
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