Jazmin Vargas
Ontario,CA
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
4
4
years of professional experience
Work History
Customer Service/Sales Representative
R & S Manufacturing Of Southern California, Inc.
09.2021 - 03.2023
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.
- Prepared invoices, reports, financial statements and other documents using Intuit QuickBooks.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Northern California Administrator
True Heat Solutions
12.2019 - 09.2020
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected payments, processed transactions and updated relevant records.
- Scheduled office meetings and client appointments for staff teams.
- Tracked important information in CRM-PestPac spreadsheets and ran reports or generated graphs using data.
Service Cashier
Ford Of Upland
03.2019 - 12.2019
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor of Science - Business Administration
University of La Verne
La Verne, CA06.2019
Skills
- Phone and Email Etiquette
- Expertise in Cold Calling
- Cash Register Operations
- Data Entry
- New Business Development
- Prospect Follow-Up
- Sales Expertise
- Bilingual
- Time Management
Languages
Spanish
Professional Working
Timeline
Customer Service/Sales Representative
R & S Manufacturing Of Southern California, Inc.
09.2021 - 03.2023
Northern California Administrator
True Heat Solutions
12.2019 - 09.2020
Service Cashier
Ford Of Upland
03.2019 - 12.2019
Bachelor of Science - Business Administration
University of La Verne
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