Jazmin Vargas
Ontario,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager
Automated Data Processing (ADP)
06.2024 - Current
- Build strong relationships with high-profile clients, providing tailored payroll and tax solutions.
- Display a high level of customer service
- Discover new opportunities for the sales team
- Managed client relationships, ensuring satisfaction and retention through regular communication and follow-ups.
- Resolve complex tax-related issues and inquiries from state and federal agencies.
- Oversee over 6,000 tax liability filings quarterly with precision and compliance.
- Train new hires and support internal team development.
- Utilize Microsoft Office Suite and Genesys for communication.
- Handle incoming department calls
- Knowledge on invoices, EFTs and deposits.
- Responsible for maintaining High level KPI results.
- Build relationships across departments in ADP
Permits Department specialist/Manager
Adriana's Insurance Services, Inc.
07.2023 - 07.2024
- Cold calling and B2B sales
- Collaborated with the Director to establish and launch the Trucking & Business Formation Department.
- Managed permit processing and compliance for transportation companies across multiple states.
- Maintained and grew long-term client relationships, ensuring consistent service and satisfaction.
- Organized and coordinated meetings, training sessions, and company events.
- Designed marketing and training materials using PowerPoint and Windows platforms.
- Audited new client accounts to ensure complete and accurate documentation.
- Supervised sales team task completion, including agent reports, agreements, and client profiles.
- Set sales targets and coached staff toward achieving daily, weekly, and monthly goals.
- Oversaw financial reporting and ensured timely submission of money logs.
- Provided backup support for receptionist duties and phone system management (Dialpad, Cisco Jabber).
- Upheld confidential handling of internal and client records.
- Increased sales revenue by developing and implementing effective sales strategies.
Assistant Sales Manager
T-Mobile USA
10.2013 - 05.2022
- Supported recruitment efforts, including interviewing and onboarding new hires.
- Tracked competitor trends in pricing, sales strategies, and product offerings.
- Scheduled staffing using Kronos workforce tools.
- Fostered a positive team culture through relationship-building and performance coaching.
- Collaborated with district leadership on strategic planning and performance forecasting.
- On the spot sales coaching
- Managed a team of up to 12 sales associates
- Helped develop sales associates into leadership positions
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
Education
Associate's degree - Business
University of Phoenix
06.2025
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Sales development
- Goals and performance
Certification
CA Notary
Winners circle 2018
T-Mobile recognition for exceeding all metrics the whole year.
Languages
Spanish
Timeline
Account Manager
Automated Data Processing (ADP)
06.2024 - Current
Permits Department specialist/Manager
Adriana's Insurance Services, Inc.
07.2023 - 07.2024
Assistant Sales Manager
T-Mobile USA
10.2013 - 05.2022
Associate's degree - Business
University of Phoenix
Similar Profiles
Armida HarvinArmida Harvin
Payroll Specialist Rep at Automated Data Processing (ADP)Payroll Specialist Rep at Automated Data Processing (ADP)
Aileen GanonAileen Ganon
Customer Support Specialist I at Automated Data Processing (ADP)Customer Support Specialist I at Automated Data Processing (ADP)
Catherine MarquezCatherine Marquez
Payroll Input, CSR, Amendment Coordinator at Adp- Automated Data ProcessingPayroll Input, CSR, Amendment Coordinator at Adp- Automated Data Processing
Ana CoronaAna Corona
Training Specialist at VARP,IncTraining Specialist at VARP,Inc
ANKIT PATELANKIT PATEL
Manager at Capri Inn MotelManager at Capri Inn Motel