Jazmin Velasquez
Philadelphia,PA
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Philadelphia Police Dispatcher
City Of Philadelphia
07.2022 - Current
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
Front Desk Assistant
Insurance Shops
10.2021 - 07.2022
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Home Health Aide
Private Client
04.2019 - 03.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Front Desk Receptionist
Dr. Valerie Bossard
12.2018 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Medical Assistant
Northeast Cardiology
02.2017 - 12.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Medical Assistant Diploma - Medical Assistant
Brightwood Career Institute
Philadelphia, PA02.2017
High School Diploma -
Swenson Arts And Technology
Philadelphia, PA09.2013
Skills
- Public Safety Awareness
- Data Entry
- Incident Prioritization
- Information Gathering
- Teamwork and Collaboration
- Listening Skills
- Problem-solving abilities
- Dependable and Responsible
- Reliability
- Excellent Communication
- Critical Thinking
- Computer Skills
- Team Collaboration
- Active Listening
- Effective Communication
Languages
Spanish
Native or Bilingual
Timeline
Philadelphia Police Dispatcher
City Of Philadelphia
07.2022 - Current
Front Desk Assistant
Insurance Shops
10.2021 - 07.2022
Home Health Aide
Private Client
04.2019 - 03.2020
Front Desk Receptionist
Dr. Valerie Bossard
12.2018 - 04.2019
Medical Assistant
Northeast Cardiology
02.2017 - 12.2018
Medical Assistant Diploma - Medical Assistant
Brightwood Career Institute
High School Diploma -
Swenson Arts And Technology