Jazmin Villanueva-Rodriguez
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
5
5
years of professional experience
Work History
Junior Counselor
Summit Educational
06.2018 - 08.2020
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Developed and monitored budgets for recreational activities.
- Prepared and submitted daily and weekly reports to keep records of campers' attendance, behavior and progress.
Custodian
University Of Milwaukee
11.2020 - 04.2021
- Checked in and stocked inventory throughout facility.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Reported damages and hazardous conditions to management for further action.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Cashier
Family Dollar
11.2021 - 03.2022
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
Titan Captain
University Of Wisconsin-Oshkosh
03.2022 - 10.2022
- Actively engaged in staff trainings, meetings and student programs.
- Serve as a role model for new students to include abiding by all UWO policies and local/state laws.
- Hold team members accountable as part of the New Student & Family Programs staff.
- Be patient, a good listener, and supportive and understanding of the struggles of students in transition.
- Perform work both independently and as a member of a team.
Call Center Representative
AnSer Services
11.2022 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Coordinated and scheduled appointments for clients.
- Answered and redirected incoming phone calls for office.
- Helped customers register for programs using online portals.
- Connected callers with appropriate professional, department, or business.
Education
Riverside University Highschool
Milwaukee, WI06.2021
University of Wisconsin - Oshkosh
Oshkosh, WISkills
- Advanced level of English and Spanish
- Microsoft Office
- Service-Orientation
- Monitoring
- Critical Thinking
- Emotional Support
- Stocking and Replenishing
- Customer Service
- Adaptable and Flexible
- Activity planning
- Positive group interaction
- Problem solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Representative
AnSer Services
11.2022 - Current
Titan Captain
University Of Wisconsin-Oshkosh
03.2022 - 10.2022
Cashier
Family Dollar
11.2021 - 03.2022
Custodian
University Of Milwaukee
11.2020 - 04.2021
Junior Counselor
Summit Educational
06.2018 - 08.2020
Riverside University Highschool
University of Wisconsin - Oshkosh
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