Jazmin Williams
San Antonio,United States
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Restaurant Operation Analyst
Steak N Shake
08.2023 - Current
- Understood key metrics and financial expectations
- Strong understanding of labor staffing model and the ability to create or modify schedules
- Supported collection, analysis, reviewed and presentation of diverse reports and key performance indicators
- Identify trends in performance and provide recommendations for labor improvement and operational consistency
- Coordinate with other members of the team to review financial information and forecasts
- Supported the effectiveness of operations through identification, analysis and maintenance of data
- Assisted with internal audits as requested
- Assisted with special projects including, but not limited to sales forecasting, labor budgets, labor efficiency, wage market analyses and store hours of operation
- Served as a contact for cross-functional teams
- Assist with various projects as assigned by direct supervisor
General Manager
Corner Bakery Cafe
03.2023 - 08.2023
- Monitored store performance and identified opportunities for improvement
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment
- Established employee development plan, setting clear expectations for team members
- Established and maintained proactive human resource functions, complying with labor regulations
- Developed long and short-range financial objectives, supporting company mission statement
- Provided clear direction and set priorities for accomplishing desired actions and results
- Used computerized inventory system to plan and manage adequate inventory levels
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Executed sales and operational activities, producing results that met or exceeded business plan
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints
- Prepared financial reports, clearly explaining operational effectiveness, trends and variances.
Catering Sales Manager
Corner Bakery Cafe
03.2021 - 03.2023
- Oversaw 13 stores catering sales
- Built and maintained relationships with new clients
- Assisted marketing team with promotion of new events
- Participated in planning of executing large orders
- Created weekly sales projections
- Found new ways to obtain clients
- Resolve problems with catering clients to increase return client base
- Accurately entered over-the-phone catering orders with clients
- Help existing and new clients sign up Catering Rewards Program
- Skilled in Monkey Media software (entering orders, editing client profiles, discounts, etc.)
Assistant Manager
Corner Bakery Cafe
03.2016 - 03.2021
- Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Support staff development and goal attainment by focusing on skill development and job satisfaction
- Onboard new employees, including training, mentoring and new hire documentation
- Interview, hire, and train staff associates and to ensure compliance with company policies and procedures
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Immediately resolved issues with patrons by employing careful listening and communication skills
- Identified team weak points and implemented corrective actions to resolve concerns
Education
Associate of Arts - Business Administration And Management
Texas A&M University - Central Texas
Killeen, TX2024
Business Administration -
St.Phillips College
05.2023
Skills
- Business Operations
- Staff Management
- Microsoft Office
- Recruiting and interviewing
- Communication Skills
- Administrative Management
- Human Resources Oversight
- Multitasking and Prioritization
- Customer Relations
- Profit and Loss Accountability
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports
- Created and implemented new business opportunities by utilizing strategic networking strategies
- Prepared and implemented strategic growth plans for territory based on company goals and expectations
Timeline
Restaurant Operation Analyst
Steak N Shake
08.2023 - Current
General Manager
Corner Bakery Cafe
03.2023 - 08.2023
Catering Sales Manager
Corner Bakery Cafe
03.2021 - 03.2023
Assistant Manager
Corner Bakery Cafe
03.2016 - 03.2021
Associate of Arts - Business Administration And Management
Texas A&M University - Central Texas
Business Administration -
St.Phillips College