Jazmina Campos
Miami,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Care Facilitator
Chen Neighborhood Senior Medical Center
Miami Gardens, FL
06.2022 - Current
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Prepared documents and reports for clinical reviews and discharge plans.
- Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Engaged with patients to provide critical information.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
- Recommended service improvements to minimize recurring patient issues and complaints.
Patient Care Representative
Guidewell Sanitas
Miami, FL
11.2019 - 02.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Sales Representative
Ultimate Sports
Miami, FL
12.2009 - 11.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
Pharmacy Cashier/Pharmacy Technician Intern
Walgreens
Miami, FL
01.2012 - 06.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Restocked automated medication dispensing equipment.
- Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques.
- Assisted with filling of over [Number] prescriptions daily.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Aided customers in understanding how to properly take medications.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
High School Diploma -
Miami Jackson Senior Adult Ed Center
Miami, FL06.2020
Registered Pharmacy Technician - Pharmacology
National School of Technology
Miami, FL09.2007
Skills
- Patient Care Plans
- Nonviolent Intervention
- Specialist Referrals
- Admissions Intake
- Patient Medical Histories
- Quality Patient Care
- Patient Intakes
- HIPAA Regulations
- Customer Experience
- Outbound Calling
- Educate Patients
- Insurance Verification
- Appointment Confirmation
- Investigate Complaints
- Bilingual in Spanish and English
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Care Facilitator
Chen Neighborhood Senior Medical Center
06.2022 - Current
Patient Care Representative
Guidewell Sanitas
11.2019 - 02.2022
Pharmacy Cashier/Pharmacy Technician Intern
Walgreens
01.2012 - 06.2013
Sales Representative
Ultimate Sports
12.2009 - 11.2019
High School Diploma -
Miami Jackson Senior Adult Ed Center
Registered Pharmacy Technician - Pharmacology
National School of Technology