Hi, I’m
Jazmine Abraham
Gretna,Va
Summary
Efficient and effective customer service representative with over 5 years of experience in professional, communication, and client relations. Experience in turning cancellations into satisfied customers. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction. Seeking to leverage my skills and experience in the finance industry while complete my MBA in finance.
Overview
17
years of professional experience
2
Certification
Work History
Care Advantage, Inc.
PCA
03.2025 - Current
Job overview
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Favored Services, LLC
DSP
02.2025 - Current
Job overview
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
GPM Investments
Sales Associate
09.2024 - Current
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Instacart
Instacart Shopper
06.2024 - Current
Job overview
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Worked productively with customers to meet order requirements and service expectations.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Loaded and unloaded orders at customer's homes or locations.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Consulted with customers on food selections and custom order requests.
- Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
- Developed strong working relationships with store employees, facilitating efficient navigation and item location.
- Tracked substitutions and informed customers of changes.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Fostered strong connections with repeat customers by remembering preferences, offering personalized recommendations, and exceeding expectations for service.
- Improved overall efficiency by staying up-to-date on store layouts and inventory changes through regular visits.
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
- Safeguarded customer privacy by diligently following all company policies regarding personal information protection.
- Safely and securely loaded items to prevent damage during transport.
- Followed orders precisely for correct items, sizes and quantities.
ShiftSmart
Customer Service Representative
12.2023 - Current
Job overview
- Assist customers with orders
- Answer inbound calls
- Inform customers of insurance coverage
Cash Advance
Customer Service Representative
10.2015 - 10.2016
Job overview
- Assist customers with cash advance contract
- Issue cash advance transactions
- Accepts loan payments, issues money orders, cashier checks, cash advances
- Prepare income tax returns
Aerotek
Customer Service Representative
03.2015 - 10.2015
Job overview
- 30pm Answers incoming calls and communicated with clients with respect, courtesy, empathy, tact, and professionalism
- Accept account payments
- Request payment arrangements
Walmart
Office Associate
10.2008 - 10.2015
Job overview
- Complete invoice and Accounting reports
- Prepare registers
- Prepare work orders
- Inventory all departments
- Interview and train associates
Education
American InterContinental University
Bachelor of Science from Business Administration-Healthcare Management
01.2023
University Overview
Relevant Coursework: Business Administration, Financial Reporting, Consumer Behavior, Sales and Marketing Fundamentals, Advertising and Public Relations.
Skills
- Experience in a high paced environment
- Neat and well-organized
- Motivated by problem solving
- Interpersonal and customer service skills
- Analytical and problem solving skills
- Works well with deadlines
- Ability to answer a high volume of calls
- Multitasking
- Ability to find the positive in any situation
- Competent data entry skills
- Proficient with computers and the ability to quickly learn new systems
- Reliability, Adaptability and Punctuality
- Compassionate care
- HIPAA compliance
- CPR certification
- ADL support
- Personal care aide (PCA)
- Companionship and emotional support
Certification
MANDT
Timeline
PCA
Care Advantage, Inc.
03.2025 - Current
DSP
Favored Services, LLC
02.2025 - Current
Sales Associate
GPM Investments
09.2024 - Current
Instacart Shopper
Instacart
06.2024 - Current
Customer Service Representative
ShiftSmart
12.2023 - Current
Customer Service Representative
Cash Advance
10.2015 - 10.2016
Customer Service Representative
Aerotek
03.2015 - 10.2015
Office Associate
Walmart
10.2008 - 10.2015
American InterContinental University
Bachelor of Science from Business Administration-Healthcare Management
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