Summary
Overview
Work History
Education
Skills
Timeline
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Jazmine Acker

Noblesville,IN

Summary

I am motivated to learn, grow, and excel in the mental health industry. Motivated to create an environment of trust, compassion, and positive energy. Great customer service skills with over sixteen years of experience working with people. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability. I have experience working with addiction, trauma, relationship conflicts and resolutions, grief, and self-worth. I love to use mindfulness, CBT, MI, Gestalt and person-centered orientation with clients

Overview

10
10
years of professional experience

Work History

Therapist Intern

The NewDay Center
04.2025 - Current
  • Implemented therapeutic interventions to promote awareness and growth.
  • Documented therapeutic goals and client progress.
  • Completed 700-hour internship working with addiction, grief, trauma, relationship conflicts, parenting roles, adolescents, young adults and ederly.
  • Built trust and rapport with compassionate approach.
  • Assessed client needs and developed treatment plans.
  • Utilized evidence-based techniques to deliver successful treatment.
  • Helped clients work through emotional and psychological issues in both individual and group therapy sessions.
  • Supported clients in developing coping skills to help patients manage life challenges and difficulties.
  • Provided crisis intervention to support clients during times of urgent need.
  • Introduced meditation, guided imagery, breathing techniques to patients and families.

Off Premise Coordinator

Maggiano’s Little Italy
12.2021 - Current
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Used judgment and initiative in handling confidential matters and requests.
  • Responsible for all aspects of professional service and guest satisfaction.
  • Be able to organize and maintain checklists, preorders, contracts, inventory and communicate clearly with the kitchen.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.

Homebased Caseworker

Lotus Family Services, LLC
03.2020 - 12.2021
  • Documented data and completed accurate updates to case records of Planned, and managed parent workshops on assisting children in attaining academic success.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Educating clients on parents' roles with a focus on skill development and guiding children through nurturing parenting.
  • Demonstrated strong knowledge of child development principles and suggested alternative parenting methods to suit individual family needs.
  • Engaged families in beneficial activities targeted at improving bonds and interactions.

Accounting Operations Manager

Maggiano's Little Italy
03.2015 - 06.2019
  • Managed and responded to all correspondence and inquiries from customers and vendors.
  • Analyzed financial data derived from multiple reporting systems to develop recommendations for operational and performance improvements.
  • Prepared packages for shipment, pickup, and courier services for prompt delivery to customers.
  • Maintained financial accuracy by collecting deposits, fees and payments, processing changes, and issuing receipts.
  • Recorded expenses and maintaining accounting records in Menu link.
  • Coached new employees on administrative procedures, company policies, and performance standards.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.

Education

Master of Science - Clincial Mental Health Counseling

Capella University
Minnesota City, MN
12.2025

High School Diploma -

Washington High School
South Bend, IN
05.2009

Skills

  • Cognitive Behavioral Therapy (CBT)
  • Motivational Interviewing
  • Case Management
  • Interventions
  • Mindfulness
  • Clinical assessment
  • Developing trust
  • Professional networking
  • Team collaboration
  • Group therapy coordination
  • Addiction counseling
  • Adaptability
  • Emotional intelligence
  • De-escalation techniques
  • Active listening
  • Adaptability and flexibility

Timeline

Therapist Intern

The NewDay Center
04.2025 - Current

Off Premise Coordinator

Maggiano’s Little Italy
12.2021 - Current

Homebased Caseworker

Lotus Family Services, LLC
03.2020 - 12.2021

Accounting Operations Manager

Maggiano's Little Italy
03.2015 - 06.2019

Master of Science - Clincial Mental Health Counseling

Capella University

High School Diploma -

Washington High School

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