Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jazmine Acker

Noblesville,IN

Summary

Career Objectives

I am eager to learn, grow, and excel in the mental health industry. My inspiration stems from a desire to create an environment characterized by trust, compassion, and positive energy.

Skills and Experience

With over seventeen years of experience working with people, I have developed exceptional customer service skills. I am upbeat, energetic, and consistently handle difficult situations with resourcefulness and adaptability.

Areas of Expertise

I possess experience in supporting individuals facing addiction, trauma, relationship conflicts and resolutions, grief, and challenges with self-worth.

Overview

11
11
years of professional experience

Work History

Off Premise Coordinator

Maggiano's Little Italy
12.2021 - Current
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Used judgment and initiative in handling confidential matters and requests.
  • Responsible for all aspects of professional service and guest satisfaction.
  • Be able to organize and maintain checklists, preorders, contracts, inventory and communicate clearly with the kitchen.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.

Therapist Intern

The NewDay Center
04.2025 - 09.2025
    • Implemented therapeutic interventions to promote awareness and growth.
    • Documented therapeutic goals and client progress.
    • Completed 700-hour internship working with addiction, grief, trauma, relationship conflicts, parenting roles, adolescents, young adults and elderly.
    • Built trust and rapport with compassionate approach.
    • Assessed client needs and developed treatment plans.
    • Utilized evidence-based techniques to deliver successful treatment.
    • Helped clients work through emotional and psychological issues in both individual and group therapy sessions.
    • Supported clients in developing coping skills to help patients manage life challenges and difficulties.
    • Provided crisis intervention to support clients during times of urgent need.
    • Introduced meditation, guided imagery, breathing techniques to patients and families.

Practicum Student

Healing in Freedom PC
01.2025 - 03.2025
  • Maintained accurate documentation of client sessions and progress notes.
  • Engaged in regular supervision meetings to discuss case management and professional growth.
  • Developed client rapport through empathetic listening and effective communication, contributing to positive therapeutic outcomes.
  • Collaborated closely with supervisors to discuss case progressions, receive guidance on best practices, and ensure ethical decision making.
  • Documented session notes accurately to ensure continuity of care and compliance with ethical standards.

Homebased Caseworker

Lotus Family Services, LLC
03.2020 - 12.2021
  • Documented data and completed accurate updates to case records of Planned, and managed parent workshops on assisting children in attaining academic success.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Educating clients on parents' roles with a focus on skill development and guiding children through nurturing parenting.
  • Demonstrated strong knowledge of child development principles and suggested alternative parenting methods to suit individual family needs.
  • Engaged families in beneficial activities targeted at improving bonds and interactions.

Accounting Operations Manager

Maggiano's Little Italy
03.2015 - 06.2019
    • Managed and responded to all correspondence and inquiries from customers and vendors.
    • Analyzed financial data derived from multiple reporting systems to develop recommendations for operational and performance improvements.
    • Prepared packages for shipment, pickup, and courier services for prompt delivery to customers.
    • Maintained financial accuracy by collecting deposits, fees and payments, processing changes, and issuing receipts.
    • Recorded expenses and maintaining accounting records in Menu link.
    • Coached new employees on administrative procedures, company policies, and performance standards.
    • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
    • Delivered friendly assistance with new hires throughout interviewing and hiring process.

Education

Master of Science - Clinical Mental Health Counseling

Capella University
Minnesota City, MN
09-2025

Bachelors - General Studies

Indiana University, Purdue University Indianapolis
Indianapolis, IN
05-2016

High School Diploma -

Washington High School
South Bend, IN
05.2009

Skills

  • Cognitive Behavioral Therapy
  • Mindfulness
  • Developing trust
  • Team collaboration
  • Addiction counseling
  • Motivational Interviewing
  • Client records management
  • Treatment plans
  • Group therapy coordination
  • De-escalation techniques
  • Adaptability and flexibility
  • Intake assessments

Timeline

Therapist Intern

The NewDay Center
04.2025 - 09.2025

Practicum Student

Healing in Freedom PC
01.2025 - 03.2025

Off Premise Coordinator

Maggiano's Little Italy
12.2021 - Current

Homebased Caseworker

Lotus Family Services, LLC
03.2020 - 12.2021

Accounting Operations Manager

Maggiano's Little Italy
03.2015 - 06.2019

Master of Science - Clinical Mental Health Counseling

Capella University

Bachelors - General Studies

Indiana University, Purdue University Indianapolis

High School Diploma -

Washington High School

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