Jazmine Alvarez
Inglewood,CA
Summary
Experienced medical assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
13
13
years of professional experience
Work History
Medical Assistant/Receptionist
Advanced Lung Center
Inglewood
01.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Medical Assistant
Dr. Avi Ishaaya Center's
Los Angeles, CA
08.2019 - 03.2020
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Obtained client medical history, including medication information, symptoms and allergies.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Oriented and trained new staff on proper procedures and policies.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Gathered supplies needed for cardiac imaging procedures.
- Ensured collection of lab specimens by appropriate lab courier.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained pre- and post-treatment vital signs and weight.
- Attended required training, education and meetings.
- Escorted patients to examination rooms.
- Promoted spa services and fostered new business by organizing promotional events.
- Answered questions about spa, treatments offered and spa's amenities.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
- Conducted internal audits of spa finances and completed basic accounting functions, including payment collection and bank reconciliations, to maintain accurate records.
Crew Member
Trader Joe's
Los Angeles, CA
02.2019 - 07.2019
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Entered all sales into cash register to record purchases
- Interacted with customers and resolved customer complaints with friendly, service-oriented support
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
- Followed standardized procedures for issuing cash refunds
- Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
- Checked prices for customers and processed items sold by scanning barcodes
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances
Front Desk Receptionist
The Children's Dental Center
Inglewood, CA
02.2016 - 08.2018
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
- Operated multi-line telephone system to independently handle over 60 calls each day
- Organized and scheduled office meetings as well as client appointments for team of 3 professionals, effectively accommodating hectic agendas
- Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Kept reception area clean and neat to give visitors positive first impression
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Collected payments from clients and updated account balances
- Maintained building security by monitoring logbook and issuing visitor badges
- Offered appointment information updates to guests in polite and courteous manner
- Corresponded with clients through email, telephone or postal mail
- Analyzed all company data entry systems, resulting in 60% increase in system-wide efficiency
Associate
In-N-Out Burger
Los Angeles, CA
07.2012 - 07.2018
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Trained and guided team members to maintain high productivity and performance metrics
- Evaluated employees’ strengths and assigned tasks based upon experience and training
- Reduced workflow inconsistencies by recruiting and hiring capable staff members
- Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Recorded inventory sales into organization's weekly income report
- Trained new employees in specific job requirements
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Lead Treatment Coordinator
FPA Women's Health
Los Angeles, CA
01.2016 - 02.2017
- Call insurances for benefit information such as Copayments or Deductible's
- Private Practices with HIPAA and OSHA
- ICD and CPT 10 Coding
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
- Obtained client medical history, including medication information, symptoms and allergies
- Maintained detailed records of test results by entering data and patient information into computer
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Collected and documented patient medical information such as blood pressure and weight
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Oriented and trained new staff on proper procedures and policies
- Scheduled and accompanied clients to medical appointments
- Obtained pre- and post-treatment vital signs and weight
- Report significant information and changes in patient condition to nurse supervisor
- Tested and recorded blood glucose levels
- Obtained all prescribed laboratory testing
- Entered patient, procedure and equipment into computer system
- Sanitized, restocked and organized exam rooms and medical equipment
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Called and faxed pharmacies to submit prescriptions and refills
- Compiled necessary documents for surgical billing packages
- Escorted patients to examination rooms
- Attended required training, education and meetings
Education
Diploma - Medical Assistant
UEI College - Gardena
Gardena, CA01.2015
High School Diploma -
Animo Leadership Charter High School
Inglewood, CA06.2013
Skills
- Specimens collection and processing
- Vital signs monitoring
- Patients' vital signs
- Proficiency in Word and Excel
- Care plan discussion
- Document filing
- Electronic health records
- Injection administration
- Venipuncture
- Appointment scheduling
- CPR/First Aid certified
- Medical transcription
- EMR / EHR
- Data entry
- Completing insurance forms
- Payment collection
- Insurance claims
- Medical Records Management
- Monitoring patient progress
- Blood Draws
- Blood Borne Pathogen
- Electrocardiograms
- Pre-op's (its going to surgery)
- Cast removal
- Strep throat, glucose, tuberculosis testing
- Lab controls
- Sterile Preparation
- Pulmonary function test
- Vaccinations
- Patient charting
- Medical terminology
- ICD & CPT 10 coding
- Type 50 words per min
- Alphanumeric filing
- Bi-lingual (Spanish)
- Computer software: Eaglesoft, Patterson, Nexgen
Timeline
Medical Assistant/Receptionist
Advanced Lung Center
01.2023 - Current
Medical Assistant
Dr. Avi Ishaaya Center's
08.2019 - 03.2020
Crew Member
Trader Joe's
02.2019 - 07.2019
Front Desk Receptionist
The Children's Dental Center
02.2016 - 08.2018
Lead Treatment Coordinator
FPA Women's Health
01.2016 - 02.2017
Associate
In-N-Out Burger
07.2012 - 07.2018
Diploma - Medical Assistant
UEI College - Gardena
High School Diploma -
Animo Leadership Charter High School