Jazmine Andrade
Garland,TX
Summary
Dedicated professional with a dual background in banking and restaurant management bringing strong expertise in cash handing,operational efficiency and client service. Proven ability to streamline processes, and deliver consistent results in fast paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
Richardson, TX
09.2024 - Current
- Executed complex financial transactions ensuring accuracy and efficiency
- Analyzed customers financial information to deliver personalized account guidance.
- Balanced Cash Drawer daily,consistently maintaining accurate totals in a fast paced environment
- Trained new staff on operational procedures and best practices in customer service
- Monitored and verified cash flow identifying and correcting errors for financial accuracy
- Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
Manager
Panera Bread
Plano, TX
12.2023 - 05.2024
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Team Leader
Panera Bread
Plano, TX
07.2021 - 11.2023
- Delegating responsibilities according to individual strengths and areas of expertise.
- Enhanced staff productivity by providing training, clear expectations, and consistent performance feedback.
- Interacted well with customers to build connections
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Education
High School Diploma -
Royse City High School
Royse City, TX05-2021
Skills
- Relationship building and management
- Money handling
- Banking
- Documentation
- Customer service
- Coaching and mentoring
Languages
English
Spanish
Certification
ServeSafe Food Handler
Timeline
Relationship Banker
Bank of America
09.2024 - Current
Manager
Panera Bread
12.2023 - 05.2024
Team Leader
Panera Bread
07.2021 - 11.2023
High School Diploma -
Royse City High School