Jazmine Avila
Wapato,WA
Summary
Experienced customer service representative with 4+ years of skills in sales, customer support, returns/exchanges, telephone customer service, freight merchandising, online order processing, and order taking. Extensive knowledge of customer service software and expert in conflict resolution with a positive approach. Demonstrated skills in bartending, social media management, and event coordination for a small mobile bartending business. Consistently deliver high-quality service while managing pressure and ensuring customer happiness.
Overview
3
3
years of professional experience
Work History
Brand Ambassador
Forever21
Union Gap
05.2021 - 09.2021
- Having knowledge of fashion and staying on top of all trends.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Promoted special offers and discounts to encourage additional purchases.
- Operated point-of-sale systems accurately to process payments from customers.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Seasonal Beauty Advisor
Ulta Beauty
Union Gap
11.2020 - 02.2021
- Managed register operations and processed transactions utilizing a range of payment methods, such as cash, coupons, checks, and credit cards.
- Applied comprehensive knowledge of fragrance, makeup, skincare, and haircare.
- Offered customer support by determining the most suitable options for their needs.
- Efficiently managed online order fulfillment process
- Ensured that all displays were neat and organized at all times.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
Crew to Crew Trainer
McDonald’s
Zillah, Wa
02.2019 - 08.2020
- Demonstrated how to use kitchen equipment, prepare menu items and deliver excellent customer service.
- Maintained a safe working environment by enforcing safety rules and regulations.
- Ensured that all equipment was properly cleaned and sanitized according to health codes.
- Followed all health department guidelines for safe food handling practices.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Prepared food items, such as hamburgers, fries, sandwiches, and salads. According to restaurant standards.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Made and served coffee, tea and fountain drinks.
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
Bartender, event coordinator, and marketing manager
Buzzed Baddies LLC
07.2023
- Provided bartending services for events hosting more than 50 people.
- Serves an extensive range of drink options, from traditional mixed drinks to non-alcoholic alternatives
- I possess extensive knowledge in mixology and barista tasks.
- Coordinated event preparations and ensured successful execution.
- Coordinated media outreach and engaged with clients to schedule party bookings, ensuring successful event execution
- Created all content for Buzzed Baddies social media platforms
- Analyzed market trends to identify potential opportunities for growth.
- Generated ideas to increase sales through creative promotions.
- Performed market analysis to better understand target audiences.
- Edited photos for web use with Photoshop software, Canva, and Adobe Lightroom.
- Produced video content using animation software such as Adobe After Effects and Cinema 4D.
Operations and customer service associate
Kohls
Union Gap
09.2021
- Serving as the Beauty Team leader for Sephora's new store since July 2023, I have demonstrated strong leadership skills and contributed to achieving sales targets.
- Key contributor to the successful launch of the store by assembling fixtures, fostering team cohesion, and effectively managing a diverse group. Developed an understanding of store metrics to drive operational improvements.
- Operated cash register and processed payments using various methods such as cash, coupons, checks, and credit cards
- Provided exceptional customer service and personalized recommendations
- Enhanced efficiency in online order fulfillment processes
- Setting up and moving around fixtures and mannequins.
Education
Wapato High School
01.2020
Skills
- Bartending experience
- Food preparation and serving experience
- Microsoft Office 365
- Google Workspace
- Reliable
- Great communication
- Leadership
- Commercial Awareness
- Dedicated
- Ability to work under pressure and fast paced
- Branding
- Marketing
- Social Media Management
- Sales expertise
- Business Administration
- Photography
- Adobe Photoshop expertise
- Spreadsheets and Powerpoint expertise
Personal Information
Title: Customer Service Representative and Young Entrepreneur
References
- Kirsten Andersen, (509)877-3138, kirstenan@wapatosd.org, Former AP english teacher
- Andrea Craft, (509)480-4227, Former manager
Timeline
Bartender, event coordinator, and marketing manager
Buzzed Baddies LLC
07.2023
Operations and customer service associate
Kohls
09.2021
Brand Ambassador
Forever21
05.2021 - 09.2021
Seasonal Beauty Advisor
Ulta Beauty
11.2020 - 02.2021
Crew to Crew Trainer
McDonald’s
02.2019 - 08.2020
Wapato High School