Jazmine Becerra
Edgewater,CO
Summary
Analytical professional with many years of experience implementing public safety, law enforcement and security services for campus. Enforced all applicable laws and followed campus regulations and department policies and procedures. Exercised good judgment and made critical decisions under routine, moderate, and highly stressful conditions.
Overview
7
7
years of professional experience
Work History
Campus Security Officer
Jeffco Public Schools
Wheat Ridge, Colorado
05.2020 - Current
- Provided safety and security services to students, faculty, and staff on campus.
- Monitored access control systems and CCTV surveillance cameras.
- Investigated suspicious activities or incidents reported by members of the university community.
- Responded to emergency situations in a timely manner.
- Patrolled assigned areas of campus property to detect any criminal activity or disturbances.
- Advised individuals regarding safety awareness and crime prevention measures.
- Prepared incident reports for all security related incidents encountered while on duty.
- Interacted with local police department personnel as needed for assistance in resolving issues at the university level.
- Ensured that all visitors were properly identified upon entering restricted areas of the campus.
- Maintained order within student residence halls, classrooms, and other public areas of the campus grounds.
- Inspected buildings periodically for any signs of vandalism or unauthorized entry.
- Reported maintenance issues such as broken locks or malfunctioning alarms to appropriate personnel.
- Attended training sessions related to safety protocols and emergency response procedures.
- Participated in drills designed to test the effectiveness of emergency response plans.
- Enforced institutional rules, regulations and laws regarding student conduct to maintain safe campus.
- Dispatched radio messages to other officers and agents of campus.
- Participated in emergency, evacuation and shelter drills to prepare for health or safety emergencies.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Customer Service Manager
Sprouts Farmer Market
Arvada, Colorado
06.2017 - 10.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Education
Bachelor of Science - Criminal Justice
Metropolitan State University of Denver
Denver, CO05-2020
Skills
- Disturbance investigation
- Medical emergency support
- Campus patrol
- Conflict de-escalation
- Training and leadership
- Strong verbal communication skills
- Integrity
- Detail oriented
- Leadership
- Motivated
Timeline
Campus Security Officer
Jeffco Public Schools
05.2020 - Current
Customer Service Manager
Sprouts Farmer Market
06.2017 - 10.2021
Bachelor of Science - Criminal Justice
Metropolitan State University of Denver