Jazmine Blas
Spanaway,WA
Summary
Accomplished Business Development Manager with strong skillset in directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with reasonable, business-smart solutions to common issues. Driven by results and customer relationship building with a love to lead and work alongside a team of ambitious individuals.
Overview
7
7
years of professional experience
Work History
Business Development Manager
Amergis Healthcare Staffing (formerly Maxim Healthcare Staffing)
Tacoma, WA
07.2021 - Current
- Passionate member of the Tacoma field office Business Development Team, responsible for overseeing Commercial and Government Service operations in South Sound and Peninsula regions of Washington.
- Participate in weekly meetings with executive leadership team members to discuss progress toward goals.
- Manage daily operations and supervise a team of recruiters to support customer inquiries and ensure smooth functioning of business line in assigned region.
- Establish ambitious goals for employees to promote achievement and surpass business targets.
- Coach, develop and motivate team to achieve revenue goals.
- Provide training to sales staff on effective communication techniques when dealing with clients.
- Leverage relationships with multiple recruitment divisions throughout the organization in delivering on client requirements for different teams such as travel
allied health care staff, physicians and revenue cycle employees. - Resolved customer complaints regarding sales and service.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Average over 150 cold/warm calls and emails per week to meet organization KPIs
- Leverage cold calling, in-person visits and referrals to build leads.
- Create presentations to attract new business opportunities.
- Determine business development opportunities and implement effective strategy for client acquisition.
- Establish and maintain relationships with key healthcare organizations while tracking communication through CRM software
- Draft proposals for prospects in response to their requests for information.
- Assist in developing pricing strategies that maximize profits while meeting customer expectations.
- Implement tailor-made business agreements by negotiating and compiling them in collaboration with potential clients, aligning with their staffing and credentialing requirements. Coordinate closely with Controllers to ensure smooth execution of these agreements.
- Proactively identify pain points of both current and potential clients, resulting in increased office and business line expansion.
- Research target markets to understand the needs of current and potential customers.
Healthcare Recruiter
Maxim Healthcare Staffing
Tacoma, WA
03.2020 - 07.2021
- Facilitated successful connections between candidates and clients by overseeing the entire recruitment process for various companies within Washington's South King County, Pierce County, and Peninsula regions.
- Collaborated with department managers on a daily basis to understand and deliver on current staffing needs.
- Identified qualified healthcare candidates by leveraging resources such as Indeed Resume/Indeed Employer, LinkedIn and LinkedIn Recruiter, ZipRecruiter, and other Job Boards
- Crafted captivating content for job advertisements and descriptions, effectively enticing top-tier Healthcare Professionals to apply for positions in Nursing, Allied Health, and Administration through various communication platforms such as social media, email, and text messages
- Consistently met organizational goals by proactively building a robust pipeline of suitable candidates through over 150 cold/warm calls on a weekly basis.
- Maintained a database of applicant information and tracked open requisitions.
- Effectively oversaw candidate screening process, conducted interviews, and ensured ongoing communication during sourcing, onboarding, and assignment stages through our Applicant Tracking System (ATS)
- Provided guidance to new employees regarding onboarding processes and policies.
- Negotiated salary offers with applicants to ensure mutual satisfaction from both parties involved in the hiring process.
- Researched industry trends in order to stay up-to-date on best practices for recruitment activities.
- Identified ways to streamline recruitment processes by utilizing available resources more efficiently.
- Handled candidate concerns and built relationships to fill positions while matching qualified candidates to positions that matched their skill sets.
- Met with management to understand staffing model and growth projections for department, office and region.
Client Coordinator
Maxim Healthcare Staffing
Tacoma, WA
06.2019 - 03.2020
- Successfully oversaw client coordination activities for part-time and full-time per diem personnel in the Tacoma field office region which included South King County, Piercy County, South Sound ,and Peninsula regions of Washington.
- Maintained accurate records of all client communications, including emails, phone calls, documents.
- Ensured that client queries were answered efficiently and in a timely manner.
- Provided excellent customer service to clients and responded promptly to inquiries.
- Developed long-term relationships with clients by delivering superior service.
- Identified client needs and provided solutions through effective communication.
- Collaborated with other departments within the organization to resolve customer complaints quickly.
- Implemented effective strategies to enhance candidate and client engagement, leading to a multiplication of our per diem hours by seven within just five months.
- Managed recruitment process for per diem candidates through phone screens and interviews
- Contributed to the optimization of credentialing and time & expense operations by providing support with reviewing timecards, distributing paychecks, and conducting initial background checks.
- Developed training materials for new staff members related to customer service processes and procedures.
Receptionist & Detailing
Avis & Budget Car Rentals
Pullman, WA
11.2018 - 04.2019
- Maintained high standards for reservations and car detailing, from start to finish
- Managed daily preparations, such as cleaning vehicles for current and future reservations. Responded promptly to over-the-phone and in-person reservation requests. Maintained strict adherence to vehicle maintenance schedules.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Guest Services
Boyer Park & Marina (KOA)
Colfax, WA
04.2018 - 10.2018
- Assisted in delivering exceptional service to all visitors at the park and marina.
- Demonstrated proficiency in phone and in-person reservation management including taking, cancelling, and checking-in reservations.
- Coordinated reservations in-person and over-the-phone, including, check-in and check-out processes and other guest services activities.
- Aided customers in safely maneuvering and positioning their RVs
- Managed park and marina operations, ensuring cleanliness of cabins, hotel rooms, grounds, store, and kitchen
- Demonstrated expertise in executing both serving and cooking responsibilities during busy restaurant hours.
- Managed a variety of projects related to guest services including VIP arrivals and departures.
- Ensured compliance with company policies and regulations regarding guest services operations.
Beverage Manager
Sunset Marts Inc.
Pullman, WA
09.2017 - 03.2018
- Assisted with liquor inventories, facilitated product sampling and promotions, managed store inventories, bookkeeping, and cash handling to enhance the overall operation of the store.
- Maintained inventory of all wine, beer, spirits, and non-alcoholic beverages.
- Assisted in the selection of suppliers to ensure quality products at competitive prices.
- Created promotional campaigns to increase awareness of specialty cocktails, wines, beers.
- Monitored stock levels and placed orders when necessary to maintain adequate supplies.
- Reviewed customer feedback regarding beverage selections and responded accordingly by making changes or additions as needed.
- Supervised staff including scheduling shifts, assigning tasks, providing guidance and monitoring performance.
- Set daily and weekly cleaning and equipment maintenance schedules.
Sales Associate
Sunset Marts Inc.
Pullman, WA
03.2017 - 09.2017
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated expertise in handling cash transactions, ensuring a sanitized environment by regularly cleaning and emptying trash, as well as efficiently refilling growlers.
- Demonstrated expertise in ensuring accurate inventory counts
- Provided comprehensive training to new hires on cash management and tills.
Education
High School Diploma -
A.G. West Black Hills High School
Tumwater, WA06-2012
Some College (No Degree) - Actuarial Science
Washington State University
Pullman, WASkills
- Microsoft Office
- CRM Management
- Relationship Development
- Sales Presentations
- Stakeholder Communication
- Pipeline Management
- Strategic Partnerships
- Customer Service
- Project Management
- Promotional planning
- Lead Generation
- Performance Evaluations
- Client Consultations
- Business Development
- Prospecting
- Territory and account management
- Training and mentoring
- Negotiations
- Consultative and relationship selling
- Sales and market development
References
References available upon request.
Timeline
Business Development Manager
Amergis Healthcare Staffing (formerly Maxim Healthcare Staffing)
07.2021 - Current
Healthcare Recruiter
Maxim Healthcare Staffing
03.2020 - 07.2021
Client Coordinator
Maxim Healthcare Staffing
06.2019 - 03.2020
Receptionist & Detailing
Avis & Budget Car Rentals
11.2018 - 04.2019
Guest Services
Boyer Park & Marina (KOA)
04.2018 - 10.2018
Beverage Manager
Sunset Marts Inc.
09.2017 - 03.2018
Sales Associate
Sunset Marts Inc.
03.2017 - 09.2017
High School Diploma -
A.G. West Black Hills High School
Some College (No Degree) - Actuarial Science
Washington State University
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