Jazmine Bravo
Seattle,WA
Summary
Organized and dependable, I am a successful candidate at managing multiple priorities with a positive attitude. I have a strong willingness to take on added responsibilities to meet team goals. I am seeking a full-time position that offers professional challenges, allowing me to utilize my interpersonal skills, excellent time management, and problem-solving abilities. As a detail-oriented team player, I possess strong organizational skills and the capacity to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Shift Leader
Chick-fil-A
San Diego, CA
12.2021 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
Event Hostess
Draft Beach
San Diego, CA
11.2019 - 01.2021
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
- Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
- Demonstrated adaptability by quickly adjusting plans as needed based on evolving event conditions or last-minute changes from clients.
- Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
- Enhanced guest experience by providing exceptional and personalized service during events.
- Coordinated with catering teams to ensure timely delivery of food and beverages, enhancing overall guest satisfaction.
- Assisted with post-event cleanup and breakdown, ensuring the building was returned to its original state in a timely manner for subsequent events.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cashier
Panera Bread
San Diego, CA
01.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
High School Diploma -
Diego Hills Central High
San Diego, CA06.2019
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Flexible Schedule
- Decision-making capabilities
- Strong verbal and written communication
- Training Assistance
- Customer Service Management
- Team Collaboration and Leadership
- Conflict Resolution
- POS System Operation
- Safety processes and procedures
- Complaint resolution
- HR policies
- Safety policies and procedures
Accomplishments
In 2015, when I was just 15 years old, I volunteered with the non-profit organization Mid City CAN in San Diego. During this time, I was actively involved in helping to pass the SBX1 13 Transportation Bill for my city. Even at a young age, I demonstrated a commitment to civic engagement and making a positive impact on my local community.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Shift Leader
Chick-fil-A
12.2021 - 06.2024
Event Hostess
Draft Beach
11.2019 - 01.2021
Cashier
Panera Bread
01.2018 - 12.2019
High School Diploma -
Diego Hills Central High