JAZMINE BUSTILLO
Mesa,AZ
Summary
Hardworking and passionate Front of House Manager with 7 years of experience in hospitality and customer service settings. Skilled in working under pressure and committed to delivering a positive experience to every guest.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Tapster
Seattle, WA
06.2024 - 11.2024
- Provided training, guidance, and support to staff members on proper procedures and policies at both Seattle locations.
- Ensured that customer service standards were met or exceeded at all times.
- Oversaw daily operations, ensuring efficiency, and compliance with company standards.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Served as the primary contact person responsible for responding to inquiries about events.
- Developed and executed detailed event plans, including timelines, budgets, staffing requirements, and logistics.
- Monitored inventory levels and updated them across two different locations.
- Oversaw payroll preparation and administration for staff.
Bartender/Shift Lead
Fate Brewing Company
04.2019 - 05.2024
- Take care of guests by taking orders and answering questions about Fate's food menu; Guide guests through the beer, wine, and cocktail list.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assigned side work for crew and make sure it is done throughout shifts in order to keep a presentable and clean restaurant.
- Communicate with management
- Serve high customer volumes during special events, nights and weekends.
- Updated recipes of cocktails for training and consistency purposes.
- Assisted in updating the bar manual for new bartender training.
Front of House Manager
Fate Brewing Company
Phoenix, AZ
01.2023 - 12.2023
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Handled complaints, settled disputes and resolved customer conflicts.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Controlled and maintained labor costs through careful scheduling.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw food production and presentation according to quality standards.
- Oversaw inventory and ordered ingredients to restock beer, liquor, and any other bar needs.
- Created seasonal cocktail recipes and designed menus.
The Henry, Barista
08.2019 - 12.2019
- Delivered great customer experience to all guests by attending to them at the register and answering any questions they may have on the menu.
- Prepared made-to-order teas, smoothies, and espresso drinks on the espresso bar.
- Assisted customers by taking food orders and constantly communicated with management on anything that needed to be taken care of in FOH.
- Handled a minimum of 5 calls per day to address customer inquiries and concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
Dutch Bros Coffee, Barista
02.2017 - 02.2019
- Provided customers with unique and fun experience while sticking to company’s three core values: speed, quality, and service.
- Trained incoming baristas on how to work each position throughout the shop and helped them memorize every drink recipe.
- Leader on shifts where my duties included counting cash drawers, ensuring that culture of the company was upheld during shift, and resolving issues that may arise with customers.
Education
Associate of Science - Business Management
Maricopa Community Colleges - Mesa Community College
Mesa, AZCurrent
Skills
- Team building and leadership
- Managing Reservations and Large Parties
- Inventory Management
- Liquor Law Compliance
- Restaurant Operations
- Fluency in Spanish
- Restaurant Management
- Social media management
- Microsoft Word
- Excel
Languages
English
Spanish
Korean
Languages
Spanish
Full Professional
Korean
Limited
Timeline
Assistant General Manager
Tapster
06.2024 - 11.2024
Front of House Manager
Fate Brewing Company
01.2023 - 12.2023
The Henry, Barista
08.2019 - 12.2019
Bartender/Shift Lead
Fate Brewing Company
04.2019 - 05.2024
Dutch Bros Coffee, Barista
02.2017 - 02.2019
Associate of Science - Business Management
Maricopa Community Colleges - Mesa Community College
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