Jazmine Campbell
Durham,NC
Summary
Healthcare operations, implementation, integration, and learning leader with 10 years of dental and healthcare experience, including 6+ years supporting multi site organizations through technology deployments, workforce enablement, workflow optimization, and organizational change. Experienced across a broad ecosystem of Epic applications, dental practice management systems, CRM and service platforms, learning technologies, and enterprise collaboration tools. Proven ability to bridge business, clinical, and technical teams and translate complex workflows into practical implementation, training, documentation, and adoption solutions.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Integration Coordinator
GPS Dental
06.2026 - Current
- Coordinated integration activities for newly affiliated practices, ensuring timely implementation through effective management of timelines, stakeholder meetings, deliverables, dependencies, follow-ups, and operational readiness.
- Partnered with operations, HR, payroll, finance, insurance, IT, and practice leadership to document workflows, track action items, resolve gaps, and facilitate successful transitions.
- Led process improvement and knowledge management initiatives, restructuring SharePoint resources, standardizing documentation, and enhancing access to integration tools and resources.
Learning & Development Manager, Orthodontics
D4C Dental Brands, Inc.
10.2024 - 05.2026
- Designed and scaled onboarding and role-based training programs for multi-state teams, enhancing role readiness and consistency across regions.
- Developed instructor-led and digital learning content, facilitator guides, and job aids aligned with adult learning principles and operational workflows to support effective training delivery.
- Designed and scaled onboarding, role based training, and performance support programs for multi state teams, improving role readiness and consistency across regions.
- Led rollout of training systems and role readiness frameworks, incorporating learner feedback and performance data to drive adoption and standardization.
Implementation Specialist, Contract
Dental Care Alliance
Akron, USA
03.2024 - 10.2024
- Led full cycle dental practice management software implementations across 50+ clinics, coordinating workflow analysis, configuration, training, go live support, and post launch optimization to enhance user experience.
- Delivered onsite and remote end user training, achieving 40% reduction in software related inquiries within first month post implementation.
- Partnered with cross functional teams to align system functionality with client workflows, resulting in 20% improvement in workflow efficiency while achieving 95% client satisfaction.
Learning and Training Specialist
Axia Women’s Health
Voorhees, USA
08.2022 - 11.2023
- Delivered instructor-led and virtual training on Epic and integrated applications, enhancing staff proficiency across multiple locations.
- Developed onboarding and systems proficiency training to ensure workflow consistency and user readiness, fostering adoption and continuous improvement.
- Partnered with leaders and end users to enhance system usage, identify learning needs, and advance organizational learning initiatives.
Operations Manager
PDS Health
Cincinnati, USA
01.2022 - 08.2022
- Managed daily practice operations and team performance in fast-paced dental environment, ensuring alignment of patient experience with operational priorities and business goals.
- Guided team members, instilled accountability, and ensured adherence to operational standards and workflows.
- Managed daily operations ensuring compliance with healthcare regulations.
- Coordinated staff schedules to optimize workflow and resource allocation.
- Implemented process improvements to enhance operational efficiency in healthcare services.
Field Development Training Specialist
PDS Health
Irvine, USA
04.2020 - 04.2022
- Supported Epic deployment across multiple sites through onsite and remote readiness, workflow training, go live support, and troubleshooting to ensure seamless user transition.
- Facilitated virtual and in-person workshops for end users, project teams, superusers, and technical staff on system fundamentals and key workflows, enhancing overall system comprehension.
- Partnered with IT, operations, clinical leadership, and vendors to align system functionality with real-world workflows, driving user adoption and optimizing system utilization.
- Mentored three new hire trainers through onboarding and field readiness; all progressed into advanced roles.
Revenue Specialist
Alterman, Dhillon & Associates
Durham, USA
02.2019 - 08.2020
- Processed dental claims, followed up on insurance, posted payments, made adjustments, and supported revenue cycle using Open Dental.
- Managed revenue reporting processes for timely financial analysis.
- Conducted audits to ensure compliance with industry regulations.
- Collaborated with cross-functional teams to optimize billing practices.
Support Specialist
Dental Support Specialties
Uniontown, USA
04.2018 - 02.2019
- Managed dental insurance billing, verified benefits, posted payments, and ensured patient account accuracy across multiple dental software platforms.
- Assisted dental professionals with patient inquiries and appointment scheduling.
- Provided technical support for dental software and equipment troubleshooting.
- Trained new staff on office procedures and customer service practices.
Dental Assistant / Receptionist
Chagrin Family Dentistry
Beachwood, USA
04.2016 - 12.2018
- Assisted in clinical procedures, performed radiographs, communicated with patients, scheduled appointments, coordinated supplies, and supported billing processes.
- Assisted in patient preparation and comfort during dental procedures.
- Sterilized instruments and maintained cleanliness of treatment areas.
- Scheduled patient appointments and coordinated office workflow efficiently.
Education
Bachelor’s Degree - Instructional Design
University of Arizona Global Campus
03.2023 - 09.2026
Dental Assisting - Technical Program
Heritage College
Cleveland, OH 06.2015 - 05.2016
Skills
- Integration Coordination
- Workflow Analysis
- Healthcare Technology Implementation
- Go-live support
- System Adoption
- Change Management
- Process Improvement
- Training Needs Analysis
- Onboarding & Role Readiness
- Learning & Development
- ILT & Virtual Facilitation
- Instructional Design
- Project Coordination
- Stakeholder Partnership
- Multi Site Operations
- EPIC Wisdom
- EPIC Ambulatory
- EPIC Cadence
- EPIC MyChart
- Dentrix
- Dentrix Ascend
- Eaglesoft
- SoftDent
- Open Dental
- Easy Dental
- Denticon
- Curve Dental
- CareStack
- DentalVision
- MacPractice
- Dolphin
- OrthoTrac
- OrthoFi
- CRM
- Salesforce
- HubSpot
- ServiceNow
- Freshservice
- Mondaycom
- Asana
- SharePoint
- Articulate Rise 360
- Articulate Storyline
- Camtasia
- HealthStream
- Docebo
- SOPs & Job Aids
Timeline
Integration Coordinator
GPS Dental
06.2026 - Current
Learning & Development Manager, Orthodontics
D4C Dental Brands, Inc.
10.2024 - 05.2026
Implementation Specialist, Contract
Dental Care Alliance
03.2024 - 10.2024
Bachelor’s Degree - Instructional Design
University of Arizona Global Campus
03.2023 - 09.2026
Learning and Training Specialist
Axia Women’s Health
08.2022 - 11.2023
Operations Manager
PDS Health
01.2022 - 08.2022
Field Development Training Specialist
PDS Health
04.2020 - 04.2022
Revenue Specialist
Alterman, Dhillon & Associates
02.2019 - 08.2020
Support Specialist
Dental Support Specialties
04.2018 - 02.2019
Dental Assistant / Receptionist
Chagrin Family Dentistry
04.2016 - 12.2018
Dental Assisting - Technical Program
Heritage College
06.2015 - 05.2016