Jazmine Chappel
Los Angeles,CA
Summary
Accomplished luxury retail leader with 10+ years of experience across luxury fashion, and beauty. Proven expertise in retail operations, team development, client experience, and driving business performance.
Overview
1
1
Language
11
11
years of professional experience
Work History
Senior Operations Controller
Gucci The Grove
05.2024 - Current
- Executed shipping and receiving processes, reporting issues to Store Director or Operations Manager for timely resolution.
- Develop and share ideas to increase efficiency and reduce operational costs.
- Ensure timely movement of merchandise while adhering to procedures and guidelines.
- Developed and shared ideas that enhanced operational efficiency and contributed to cost reduction.
- Supported team during selling process, ensuring high-quality client experience and satisfaction.
- Process repairs and damages according to company guidelines.
- Assist with physical maintenance of the boutique.
Omni Stockist
Fendi
02.2023 - 05.2024
- Attended meetings with leadership and selling teams to foster cross-functional partnerships.
- Manage customer service quality, to meet customer expectations by ordering professional and individual human touch with the customer.
- Processed and organized request transfers to ensure accurate distribution. Pull deliveries, package, and deliver to shipping department.
- Manage customer service quality to meet customer expectations by ordering professional and individual human touch with the customer.
- Maintained visual merchandising standards in alignment with company guidelines.
Operations Coordinator
Gucci Beverly Hills
02.2022 - 11.2022
- As a GUCCI Team Coordinator, you will be responsible for providing overall store support to the front and back of house team with various sales support, POS, inventory tasks, stock processing and administrative functions.
- Assist in store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director/Team Manager Operations.
- Understand a customer's needs and orient them into the departments.
- Understand a customer's needs and orient them into the departments.
- Interacting with customers to ensure client satisfaction.
- Assisted in store cycle counts and scheduled inventories.
Sales and Services Manager
Sephora
01.2021 - 02.2022
- Supported sales and service initiatives including paid services, events, classes, cash handling, and employee training in-store.
- Manage day-to-day operations and execute operational tasks while ensuring profitability and efficiency in the store.
- Support all aspects of sales and service related initiatives including paid services, events, classes, cash handling, and training in the store.
- Demonstrated strong communication skills in team interactions, ability to multitask, flexible work schedule, and I have the ability to react to situations in the moment.
- Investigated guest complaints, applying critical thinking to achieve timely resolutions.
- Strong communication skills, ability to multitask, flexible work schedule, and ability to react to situations in the moment.
Retail Sales Manager
Ulta Beauty
10.2015 - 02.2020
- Execute the GEM process flawlessly
- Maintained customer satisfaction and a positive environment.
- Monitor associate sales productivity daily, maintain high standards when it comes to loss prevention and compliance of all company policies and procedures
- Responsible for customer satisfaction and environment
- Managed guest experience and loyalty program communications to strengthen customer relationships.
- Educate associates on mass product knowledge and ensure available training is complete with the team and my team
- Maintain all merchandise standards in mass, including testers, facing, pricing, and signing.
Education
Cosmetology -
Paul Mitchell The School Atlanta
11.2015
Skills
- Inventory Management
- Project Management
- Operational efficiency
- Strategic Thinking
- Leadership
- Multitasking
- Work under pressure
Accomplishments
Multiple Store openings
Languages
English
Timeline
Senior Operations Controller
Gucci The Grove
05.2024 - Current
Omni Stockist
Fendi
02.2023 - 05.2024
Operations Coordinator
Gucci Beverly Hills
02.2022 - 11.2022
Sales and Services Manager
Sephora
01.2021 - 02.2022
Retail Sales Manager
Ulta Beauty
10.2015 - 02.2020
Cosmetology -
Paul Mitchell The School Atlanta
Personal Information
Title: Operations Professional | Sales & Team Leadership