Jazmine Clarke
Summary
As a highly motivated and dedicated individual, I am actively seeking an Accountant position where I can utilize my strong organizational skills to contribute to your team's success. With a passion for numbers and a keen eye for detail, I am confident that I can assist in achieving company goals. I have excellent communication skills and can work effectively within a team and independently. I am excited to bring my strong work ethic and positive attitude to a challenging and rewarding position where I can continue to grow and develop my skills.
Overview
9
9
years of professional experience
Work History
Representative, Member Technical Expert
Tivity Health
10.2022 - Current
- Provided expert guidance and assistance to all members with technical support inquiries through multiple channels.
- Maintained updated knowledge of company products and services and latest technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Used ticketing systems to manage and process support actions and requests.
Representative, Member Experience
Tivity Health
12.2019 - 10.2022
- Handled customer inquiries through inbound and outbound calls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Security /Office Administrative Assistant
Contemporary Services Corporation
08.2015 - 12.2019
- Giving assists in logistical public events and corporations with acknowledging appropriate credentials, providing general information, and assisting guests.
- Provided administrative support to management within the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Completed forms, reports, logs, and records to handle over for human resources team
Education
Associate of Science - Business Administration
Delaware County Community College
Media, PA12.2023
BBA - Accounting
Temple University
Philadelphia, PA12.2025
Skills
- Microsoft Office and Excel
- Leadership
- Customer Support expert
- Data entry proficiency
- Technical Troubleshooting
- Time Management
- Attention to Detail
- Problem-Solving
Timeline
Representative, Member Technical Expert
Tivity Health
10.2022 - Current
Representative, Member Experience
Tivity Health
12.2019 - 10.2022
Security /Office Administrative Assistant
Contemporary Services Corporation
08.2015 - 12.2019
Associate of Science - Business Administration
Delaware County Community College
BBA - Accounting
Temple University
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