- Animal Care
- Swimming
- Music
- Reading
- Horseback Riding
- Avid Coffee Enthusiast
Jazmine Cramer
Tulsa,OK
Summary
Dynamic individual with hands-on experience in espresso making and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
Work History
Barista
Starbucks
04.2025 - Current
- Operated espresso machines and other equipment to prepare high-quality beverages.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Developed and implemented strategies to enhance customer satisfaction through personalized service.
- Collaborated with team members to streamline workflows during peak hours, improving overall efficiency.
- Resolved customer inquiries and complaints promptly, fostering a positive dining experience.
- Conducted regular quality checks on beverages served, ensuring consistency in taste and presentation.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Certified Trainer
Domino's Pizza
04.2023 - 03.2025
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Maintained organization of documents, materials, and equipment.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Monitored participant workflow and behaviors throughout training process.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Identified workers with specific skill sets to recommend for promotions or raises.
Assistant Manager
Domino's Pizza
08.2023 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various daily tasks.
- Scheduled staff shifts to ensure proper coverage during peak dining hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Delivery Driver
Domino's Pizza
11.2022 - 03.2025
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash and credit/debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Showcased adaptability by adjusting delivery routes based on traffic conditions or customer preferences, optimizing order fulfillment times.
- Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
- Continually updated management regarding any potential delays or complications encountered during deliveries, allowing for proactive resolutions where possible.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Demonstrated initiative by learning menu offerings and ingredients to better assist customers with inquiries and special requests.
- Performed routine vehicle maintenance checks to ensure optimal performance on delivery routes, reducing downtime due to mechanical issues.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Delivery Driver
Domino's Pizza
11.2021 - 12.2021
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Showcased adaptability by adjusting delivery routes based on traffic conditions or customer preferences, optimizing order fulfillment times.
- Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
Crew Member
McDonald's
09.2016 - 04.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
House Cleaner
Self Employed Services
03.2015 - 04.2017
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Collaborated closely with homeowners to address specific needs or preferences related to their homes' appearance and upkeep.
- Completed specialized cleaning tasks upon request, such as window washing, oven cleaning, or closet organizing, leading to enhanced customer satisfaction levels.
- Demonstrated professionalism in all interactions with homeowners, establishing trustworthiness and reliability as a private house cleaner.
- Developed strong client relationships by consistently exceeding expectations and addressing concerns promptly.
- Assisted families with young children or elderly members in maintaining a safe living space through regular sanitization procedures.
- Effectively managed time-sensitive projects like move-in/move-out cleanings that required quick turnaround times without sacrificing quality results.
- Offered additional services as needed, such as laundry, pet care, or plant maintenance, leading to increased client trust and loyalty.
- Reduced allergens in homes by focusing on deep-cleaning carpets, upholstery, and other surfaces.
- Improved client retention rates with exceptional attention to detail and personalized service offerings.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Washed and put away kitchen dishes, utensils and glassware.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Returned emptied garbage receptacles to proper locations.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Polished fixtures to achieve professional shine and appearance.
- Sorted, laundered and put away various laundry items.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Education
High School Diploma -
American School
Lansing, IL11-2015
Skills
- Performance Evaluation
- Cash Management
- Strategic Team Guidance
- Strategic Decision-Making
- Prioritization and Scheduling
- Customer Service Expertise
- Training Facilitation
- Proficient in Delegating Responsibilities
- Workforce Scheduling
- Adaptability Skills
- Strong Communication Skills
- Inventory Control
- Conflict resolution
- Cash register operations
- Coffee and tea preparation
- Food serving and preparation
- Multitasking Abilities
- Active listening
- Cleaning and sanitizing
- Reliable and dependable
- Adaptable and flexible
- Teamwork and collaboration
- Customer service
- Positive and professional
- Solid problem solver
- Opening and closing coordination
- Calm demeanor
- Recipe adherence
- Physical stamina
- Verbal and written communication
- Team collaboration
- Clear communication
- Multitasking and organization
- Basic math
- Product upselling
- Excellent math skills
- Drink customization
- New hire training
- Performance improvement
- Inventory management
- Quality control
- POS system operation
- Menu memorization
- Safe food handling practices
- Excellent memory
- Team leadership
- Cleanliness
- Active listener
- Exceptional customer service
- Cash handling
- Attention to detail
- Friendly and outgoing
- Time management
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeLocation Preference
HybridOn-SiteRemoteImportant To Me
Career advancementWork-life balancePersonal development programsFlexible work hours4-day work weekWork from home optionCompany CultureQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Additional Information
I just wanted to list a brief explanation as to why there is a large gap in my work history as I get asked frequently in interviews.
For awhile, I did a lot of babysitting, pet sitting, and house cleaning. However, for 3 years, I was unemployed due to a non-ideal relationship that would not allow me to make my own income. I have been free of that situation going on 5 years.
Something else I would like to mention is I am looking to go back to school to further my education and career advancement in the near future.
Timeline
Barista
Starbucks
04.2025 - Current
Assistant Manager
Domino's Pizza
08.2023 - 03.2025
Certified Trainer
Domino's Pizza
04.2023 - 03.2025
Delivery Driver
Domino's Pizza
11.2022 - 03.2025
Delivery Driver
Domino's Pizza
11.2021 - 12.2021
Crew Member
McDonald's
09.2016 - 04.2017
House Cleaner
Self Employed Services
03.2015 - 04.2017
High School Diploma -
American School