Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Work Preference
Quote
Additional Information
Timeline
Barista
Jazmine Cramer

Jazmine Cramer

Tulsa,OK

Summary

Dynamic and results-oriented professional with extensive experience at Domino's Pizza, excelling in training facilitation and strategic team guidance. Leveraged strong communication skills and inventory control expertise to enhance team productivity and efficiency, achieving high trainer evaluations and significantly improving customer satisfaction. Demonstrated adaptability and a commitment to excellence, driving positive outcomes and fostering professional development.

Overview

10
10
years of professional experience

Work History

Certified Trainer

Domino's Pizza
08.2023 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
  • Maintained organization of documents, materials, and equipment.
  • Increased trainee performance by implementing practical, hands-on activities during training sessions.
  • Monitored participant workflow and behaviors throughout training process.
  • Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Established and maintained quality control standards.
  • Identified workers with specific skill sets to recommend for promotions or raises.

Assistant Manager

Domino's Pizza
04.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various daily tasks.
  • Scheduled staff shifts to ensure proper coverage during peak dining hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Delivery Driver

Domino's Pizza
11.2022 - Current
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Processed payments by accepting cash and credit/debit card payments.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
  • Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
  • Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
  • Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Anticipated customers' questions and complaints and skillfully handled concerns.
  • Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Showcased adaptability by adjusting delivery routes based on traffic conditions or customer preferences, optimizing order fulfillment times.
  • Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
  • Continually updated management regarding any potential delays or complications encountered during deliveries, allowing for proactive resolutions where possible.
  • Maintained organized, safe and clean work areas and complied with company safety and security standards.
  • Demonstrated initiative by learning menu offerings and ingredients to better assist customers with inquiries and special requests.
  • Performed routine vehicle maintenance checks to ensure optimal performance on delivery routes, reducing downtime due to mechanical issues.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.

Delivery Driver

Domino's Pizza
11.2021 - 12.2021
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
  • Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
  • Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
  • Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Anticipated customers' questions and complaints and skillfully handled concerns.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Showcased adaptability by adjusting delivery routes based on traffic conditions or customer preferences, optimizing order fulfillment times.
  • Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.

Crew Member

McDonald's
09.2016 - 04.2017
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.

House Cleaner

Self Employed Services
03.2015 - 04.2017
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Collaborated closely with homeowners to address specific needs or preferences related to their homes' appearance and upkeep.
  • Completed specialized cleaning tasks upon request, such as window washing, oven cleaning, or closet organizing, leading to enhanced customer satisfaction levels.
  • Demonstrated professionalism in all interactions with homeowners, establishing trustworthiness and reliability as a private house cleaner.
  • Developed strong client relationships by consistently exceeding expectations and addressing concerns promptly.
  • Assisted families with young children or elderly members in maintaining a safe living space through regular sanitization procedures.
  • Effectively managed time-sensitive projects like move-in/move-out cleanings that required quick turnaround times without sacrificing quality results.
  • Offered additional services as needed, such as laundry, pet care, or plant maintenance, leading to increased client trust and loyalty.
  • Reduced allergens in homes by focusing on deep-cleaning carpets, upholstery, and other surfaces.
  • Improved client retention rates with exceptional attention to detail and personalized service offerings.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Returned emptied garbage receptacles to proper locations.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Polished fixtures to achieve professional shine and appearance.
  • Sorted, laundered and put away various laundry items.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Education

High School Diploma -

American School
Lansing, IL
11-2015

Skills

  • Performance Evaluation
  • Cash Management
  • Strategic Team Guidance
  • Strategic Decision-Making
  • Prioritization and Scheduling
  • Customer Service Expertise
  • Training Facilitation
  • Proficient in Delegating Responsibilities
  • Workforce Scheduling
  • Adaptability Skills
  • Strong Communication Skills
  • Inventory Control

Interests

  • Animal Care
  • Swimming
  • Music
  • Reading
  • Horseback Riding
  • Avid Coffee Enthusiast

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

HybridOn-SiteRemote

Important To Me

Career advancementWork-life balancePersonal development programsFlexible work hours4-day work weekWork from home optionCompany Culture

Quote

I believe you have to be willing to be misunderstood if you're going to innovate.
Jeff Bezos

Additional Information

I just wanted to list a brief explanation as to why there is a large gap in my work history as I get asked frequently in interviews.

For awhile, I did a lot of babysitting, pet sitting, and house cleaning. However, for 3 years, I was unemployed due to a non-ideal relationship that would not allow me to make my own income. I have been free of that situation going on 4 years.

Something else I would like to mention is I am looking to go back to school to further my education and career advancement in the, hopefully, near future.

I will also be relocating to Lake City, FL in September 2025.

Timeline

Certified Trainer

Domino's Pizza
08.2023 - Current

Assistant Manager

Domino's Pizza
04.2023 - Current

Delivery Driver

Domino's Pizza
11.2022 - Current

Delivery Driver

Domino's Pizza
11.2021 - 12.2021

Crew Member

McDonald's
09.2016 - 04.2017

House Cleaner

Self Employed Services
03.2015 - 04.2017

High School Diploma -

American School

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Jazmine Cramer