Jazmine Cummings
Wyoming,MI
Summary
Detail-oriented individual with hands-on experience in administration and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to leveraging these qualities to initiate team success and contribute to the overall goals of the company.
Overview
7
7
years of professional experience
Work History
Team Lead
Automotive Warranty Network, Inc.
08.2023 - Current
- Manage a team of 15 administrators and oversee warranty operations of 90 Honda/Acura dealers
- Conduct internal meetings with management to propose solutions whenever team issues arise
- Evaluate employee performance through quarterly reviews using established citeria set by senior management
- Review all billing invoices and payroll statements bi-weekly for each dealership and its corresponding administrator
- Reconcile receivable accounts for 90 stores and post journal vouchers
- Manage schedules, coordinate time off requests, and verify coverage for accounts
- Monitor daily operations, utilizing organizational and analytical skills to identify areas for improvement within the team
- Train new employees on manufacturer specific criteria to ensure administrators remain compliant with auditing guidelines
- Enhance overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Conduct regular meetings with dealership personnel to review progress and address any questions or concerns to improve customer satisfaction
Warranty Administrator
WarrCloud, Inc.
04.2022 - 06.2023
- Managed warranty operations for 5 high volume dealerships, processing between 1400-1800 claims monthly
- Posted general ledger adjustments, reconciled warranty accounts, and completed any corresponding schedule suggestions or journal entries
- Communicated daily with each dealership management to ensure all claims were being processed effectively and attended weekly dealer meetings to review any outstanding items with the franchise Fixed Ops Director
- Verified that all manufacturer specific supporting documentation was compliant prior to submission to avoid an audit from the manufacturer
- Assisted the Team Lead with onboarding and training new hires on dealership programs and on the company’s claims processing platform
- Assisted the VP and development team with building a platform to automate warranty claim submission for the company
Warranty Administrator
Grissom Chrysler Dodge Jeep Ram
08.2020 - 04.2022
- Answered multi-line phone calls and managed inquiries from customers and vendors
- Performed daily cash management activities, such as preparing deposits, processing payments, and daily bank reconciliation
- Processed journal entries to accurately reflect business transactions in the general ledger
- Created and maintained filing systems, both electronic and paper-based, to facilitate quick retrieval of documents
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Submit all warranty claims to the Chrysler manufacturer site within three days to maintain the dealer’s Premium Smart Warranty level
- Verified all documents were manufacturer compliant prior to processing to avoid chargebacks or audits
- Worked collaboratively with other departments such as sales and service to ensure timely resolution of customer issues
Customer Service Representative
David’s Bridal
12.2018 - 07.2019
- Answered customer phone calls and managed appointment calendar to ensure each stylist received a designated client for an allocated time period
- Provided customers with updates to their orders to ensure products would arrive in time for their event
- Assisted the Store Manager with floor plan set ups, stocking product, and inventory orders
- Collaborated with the warehouse to keep inventory checklists up to date
- Managed layaway orders and contacted customers for payment on their orders
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant
Capital Honda
01.2018 - 11.2018
- Processed payroll for service staff members on a biweekly basis within established deadlines
- Provided customer service support, responding to inquiries in a timely manner
- Performed general clerical duties such as photocopying, faxing, mailing packages
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Followed up with recent service customers, through phone and email, to ensure 100% customer satisfaction and retention, earning the company's service department a President's Award
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
Education
Bachelor of Kinesiology -
Michigan State University
05.2017
Skills
- Microsoft programs
- Google programs
- Account reconciliation
- General ledger
- Journal voucher postings
- Team management
- Multi-tasking
- Quick learning
- Data Entry
- Strong Problem Solver
References
- Ashley Compton, CDJR Team Lead, WarrCloud Inc., (205) 412-7612, Former Team Lead at WarrCloud, Inc.
- Allison Kaliher, Office Manager, Grissom Chrysler Dodge Jeep Ram, (765) 681-4158, allison@grissomcdjr.com, Office Manager at Grissom CDJR
- Claude Wight, Service Manager, Champion Chrysler Dodge Jeep Ram, (517) 827-1707, cwight@driveperferred.com, Former Service Manager At Capital Honda
Timeline
Team Lead
Automotive Warranty Network, Inc.
08.2023 - Current
Warranty Administrator
WarrCloud, Inc.
04.2022 - 06.2023
Warranty Administrator
Grissom Chrysler Dodge Jeep Ram
08.2020 - 04.2022
Customer Service Representative
David’s Bridal
12.2018 - 07.2019
Administrative Assistant
Capital Honda
01.2018 - 11.2018
Bachelor of Kinesiology -
Michigan State University
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