JAZMINE Dade
Richmond,VA
Summary
Business analysis and operations professional with experience analyzing workflows and performance data, coordinating administrative functions, maintaining compliance-sensitive records, and supporting process improvements in federal contracting environments. Improved team efficiency by 15% through data-driven operational changes and completed a high-volume administrative project three months ahead of schedule by streamlining workflows. Experienced in developing management reports, validating data and system changes, maintaining procedural guides, resolving operational issues, and communicating findings to senior stakeholders.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Help Desk Manager/Associate Consultant
X Corp Solutions
Remote
12.2024 - Current
- Develop Salesforce reports to track operational, help desk, system error, and performance metrics while supporting client reporting requests.
- Resolve Salesforce login, object, field, system, and user access issues; created and managed Cases.
- Administer Salesforce user access, streamlining account creation, activation/deactivation, password resets, and management of Person Accounts and Contacts for the SBA's Veteran business program.
- Partner with the Salesforce System Administrator on troubleshooting, client requests, Sandbox testing/UAT, and validation of system changes before production deployment.
- Deliver Salesforce user training and workshops on reports, classes, participant records, and common system functions, enhancing user proficiency with maintained guides and training materials.
Search Quality Rater
Welocalize
Remote
03.2024 - Current
- Conduct detailed analysis across multiple projects to deliver structured evaluations in accordance with defined guidelines.
- Contribute to AI dataset development through thorough review and enhancement of data quality and consistency.
- Develop methods to enhance AI datasets, integrating diverse data sources to improve system capabilities and reliability.
- Maintain high productivity and accuracy standards within tight deadlines.
Consular Affairs Support Supervisor
Seneca Holdings LLC, Great Hill Solutions
Rosslyn, VA
10.2022 - 03.2024
- Partnered with leadership to implement data-driven operational improvements that increased team efficiency by 15%.
- Analyzed team performance metrics and KPIs to inform workforce planning and facilitate strategic decision-making.
- Oversaw workload distribution and ensured compliance with procedural guidelines in a high-volume environment.
- Delivered structured reports and operational updates to senior stakeholders to enhance communication and decision-making.
Operations Coordinator
Seneca Holdings LLC, Great Hill Solutions
Rossyln, VA
04.2022 - 10.2022
- Conducted data analysis using Excel, utilizing VLOOKUP, pivot tables, and data validation on large datasets to improve workflow and operational efficiency.
- Maintained data integrity across systems, ensuring accurate reporting and effective operational planning.
- Extracted and organized target population data from DoS databases, enabling structured outreach initiatives.
Data Entry Clerk III
Seneca Holdings LLC, Great Hill Solutions
Quantico, VA
10.2021 - 12.2021
- Processed high-volume medical and vaccination records with accuracy to uphold data integrity.
- Conducted data quality checks to ensure completeness and compliance for federal agency submissions.
- Streamlined administrative workflows to complete projects three months ahead of schedule.
Records Management
ECS Federal LLC
Quantico, VA
12.2018 - 10.2021
- Managed 500+ records daily while ensuring compliance with HIPAA and Privacy Act standards.
- Maintained detailed documentation and facilitated digital record transitions to enhance accessibility and processing efficiency.
- Provided help desk support, resolving system issues and guiding users on effective system utilization.
- Provided help desk support to USMC using Manpower application STR Registry, troubleshooting issues to maintain operational integrity during malfunctions.
Junior Imagery Analyst
ECS Federal LLC
Fairfax, VA
09.2018 - 12.2018
- Developed training data for next generation artificial intelligence systems from structured data sources, enhancing data quality for model training.
- Integrated image labeling software with real-time video, ensuring accurate labeling of objects to support timely analysis and decision-making.
Marketing Coordinator
Chick-fil-A
Williamsburg, VA
04.2017 - 07.2018
- Analyzed sales data to design targeted campaigns, increasing sales by 15% year-over-year.
- Managed customer service tickets, escalating complex concerns to leadership for resolution.
Education
Career Certificate - Cyber Security for Local Area Networks
Virginia Peninsula Community College
Williamsburg, VA01-2019
Bachelor's degree - Psychology
George Mason University
Fairfax, VA01-2016
Skills
- Project Management
- Process improvement
- Performance metrics
- Process optimization
- Salesforce
- Data quality management
- Data Analysis
- SQL
- BigQuery
- Tableau
- Pivot Tables
- Google Suite
- Technical Support
- Leadership
- Adaptability
- MS Office
Certification
- Salesforce Certified Platform Foundations, Salesforce, 08/13/26
- Google Data Analytics Professional Certificate, Coursera, 07/01/24, Focus on data analysis process and data analysis platforms.
- Lean Six Sigma Green Belt, New Horizons, 03/2019
Accomplishments
- Optimized Department Performance, Improved departmental efficiency by 15% through data-driven procedures implemented within a fast-paced environment.
- Sales Growth & Marketing Strategy, Increased year-over-year sales by 15% by analyzing customer trends and implementing targeted marketing initiatives in a fast-paced retail environment.
- Process Optimization & Data Quality, Streamlined administrative workflows and strengthened data quality processes, contributing to early project completion and improved reporting accuracy across high-volume environments.
Timeline
Help Desk Manager/Associate Consultant
X Corp Solutions
12.2024 - Current
Search Quality Rater
Welocalize
03.2024 - Current
Consular Affairs Support Supervisor
Seneca Holdings LLC, Great Hill Solutions
10.2022 - 03.2024
Operations Coordinator
Seneca Holdings LLC, Great Hill Solutions
04.2022 - 10.2022
Data Entry Clerk III
Seneca Holdings LLC, Great Hill Solutions
10.2021 - 12.2021
Records Management
ECS Federal LLC
12.2018 - 10.2021
Junior Imagery Analyst
ECS Federal LLC
09.2018 - 12.2018
Marketing Coordinator
Chick-fil-A
04.2017 - 07.2018
Career Certificate - Cyber Security for Local Area Networks
Virginia Peninsula Community College
Bachelor's degree - Psychology
George Mason University