Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jazmine Daniel

Silver Spring,MD

Summary

Talented, dynamic, and detail-oriented administrative professional with extensive customer and support services background and strong work ethic. Fast learning and tech savvy with experience in project coordination, schedule management, project management, meeting planning, multi-line telecommunication management and report creation. Proficient in Microsoft and Google office applications. Minor experience with bookkeeping and C-Suite office management.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Care Liaison

POPNOW Same Day Sick Visit Urgent Care
07.2023 - Current
  • Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
  • Improved communication between healthcare providers and patients by serving as liaison for both parties.
  • Assisted in development of care plans tailored to individual patient needs, ensuring optimal health outcomes.
  • Streamlined appointment scheduling processes for increased efficiency and reduced wait times for patients.
  • Contributed to welcoming atmosphere by maintaining clean, organized workspaces within registration area.
  • Managed high volumes of incoming calls, directing callers to appropriate departments while maintaining diplomacy and professionalism.
  • Maintained strict confidentiality of patient information in accordance with HIPAA regulations and hospital policies.
  • Collaborated with multidisciplinary teams to optimize communication and streamline workflows for improved patient satisfaction.
  • Provided exceptional customer service, addressing patient concerns and inquiries promptly and professionally.
  • Ensured accurate patient data collection by utilizing comprehensive intake forms and verifying information.
  • Assisted in training new Patient Registration Associates, sharing best practices and company protocols.
  • Expedited insurance verification processes, ensuring prompt authorizations for necessary medical treatments or procedures.
  • Utilized language interpretation services when necessary to facilitate clear communication with diverse patient populations.
  • Processed payments from patients for copays, deductibles, or other out-of-pocket expenses as required.
  • Supported successful audits by maintaining thorough documentation of all registration activities in compliance with established guidelines.
  • Implemented strategies to minimize registration errors, leading to increased accuracy in data entry efforts.
  • Demonstrated flexibility adapting quickly to changes clinic policies or procedures relating to patient registration.
  • Promoted positive work environment fostering teamwork among fellow Patient Registration Associates resulting in improved staff morale.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Accurately inputted patient and insurance information into company's computer system E-Clinical Works.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Followed up on missed appointments with patients to reschedule and promote continuity of care.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Resolved customer complaints using established follow-up procedures.

Patient Access Specialist

AstraZeneca
06.2022 - 07.2023
    • Responsible for helping patients understand their access to medication through reimbursement and affordability programs.
    • Identify access pathways by providing information and resources to address access barriers while maintaining internal and external communications.
    • Manage day to day activities of patient and health care provider support requests and deliverables across multiple communication channels i.e- Phone, Fax, Chat, e Mail, etc.
    • Ensure all support requested is captured within the Sales Force Case Management system.
    • Escalate complex cases, when appropriate.
    • Coordinate all appropriate aspects of patient case management through to completion, using effective interpersonal skills to manage interactions.
    • Educate Health Care Providers and patients on available access programs.
    • Communicate effectively with payers, pharmacies, third party administrators and other departments.
    • Perform in-depth research into patient's medication coverage.
    • Educate offices on Access Services programs and referral process to ensure timely case processing.

Administrative Services Clerk

Potomac Pediatrics
06.2020 - 06.2022
  • Handled/obtained sensitive information regarding COVID-19 testing and test results.
  • Performed duties for doctors and nurses using a wide array of medical terminology.
  • Defused tense and or/difficult situations with parents and patients.
  • Trained newly hired employees on call center policies and procedures.
  • Coordinated the start of care for new mental health patients.
  • Scheduled and requested medication refills for current psychiatry patients.
  • Disseminated correspondence to parents of patients interested in pediatric psychiatric program.
  • Troubleshot website and patient portal issues with parents.
  • Disseminating medical records to parents as requested.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Invoiced patients accurately in line with charging guidelines.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Assisted with medical coding and billing tasks.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Planned, designed, and scheduled phases for company events.

Administrative Assistant

Montgomery Hospice
09.2017 - 09.2019
  • Coordinated the admission of patients into hospice care via referrals from hospitals, provider offices, and the community.
  • Secured medical treatment orders and medical records from provider's offices, hospitals, and other healthcare facilities.
  • Liaised with social workers, discharge planners, and nurses to obtain information pertinent to patients care.
  • Created reports showcasing potential patient admission, current patient admission, and patient follow up needs.
  • Spoke/Listened to/Educated patients and patient family members regarding care, the hospice admission process, as well as their feelings regarding hospice as a whole.
  • Liaised with provider's offices to obtain the initial hospice certification forms for patients utilizing Medicare, Medicaid, and commercial insurances.
  • Sent/received hundreds of correspondences daily via phone and email.
  • Created electronic and paper patient charts.
  • Gathered and input patient demographic information.
  • Typed a speed of 40-45wpm while noting patient phone calls into the company EMR system.
  • Coordinated and monitored the delivery of durable medical equipment to the homes a facilities of our patients.
  • Provided comfort and confidence to the patients and their families regarding hospice care.

Front Desk Receptionist

Kaiser Permanente
10.2016 - 05.2017
  • Opened, read, and sorted mail pertaining to patient appeals and correspondences.
  • Triaged member and provider mailings to determine potential risk
  • Scanned member and provider mailings into the MACESS and Tapestry systems to initiate cases for the appeals specialist.
  • Assigned cases to the appeals specialists via the Tapestry system.
  • Created and disseminated general correspondence letters to members with active appeal cases and general inquiries.
  • Edited appeal summaries for grammar, punctuation and sentence structure.
  • Kept a detailed calendar of appeals/administrative committee cases.
  • Reviewed member demographic information using the KMATE system.
  • Tracked all untimely mailings received by the appeals and correspondence department using an Excel spreadsheet.
  • Provided administrative support to the appeals and correspondence department when needed.
  • Maintained building security protocols by insuring that all visitors were properly checked in and out.
  • Handled a multiline phone system with ease, patience, and a cheery disposition.
  • Created service tickets for the engineering/environmental service departments.
  • Aided Kaiser Permanente members in finding solutions to their issues and grievances both in person and via phone.
  • Maintained a smile and pleasant demeanor while working with or providing service to, all members, visitors, and employees of the building.
  • Utilized several different Excel spreadsheets and google documents throughout the day to complete assigned tasks.
  • Performed clerical duties such as faxing, filing, copying, and typing.
  • Handled confidential and sensitive information with discretion and tact.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Account Manager

Axim Global Strategies Group, LLC
03.2015 - 06.2016
  • Managed enrollment, maintenance, service, and renewal of benefits for over 20 client groups.
  • Implemented employee benefit systems for client groups of 100+ employees.
  • Monitored and maintained ACA compliance requirements when implementing new systems and processes.
  • Enrolled and terminated employees from health, dental, and vision plans with various carriers.
  • Maintained and obtained licenses and credentials for company producers through NIPR system.
  • Planned and executed meetings for 10+ individuals including company executives and representatives.
  • Created and maintained requests for proposal using Microsoft Excel spreadsheets and power point presentations.
  • Obtained client quotes for corporate benefits.
  • Planned/executed webinars via join.me, WebEx and Goto meeting to provide educational information on benefits to employee groups.
  • Utilized a multi-line phone system with ease and a cheerful demeanor.
  • Assisted/trained sales staff and new employees on company policies, regulations, document creation, as well as other important duties assigned.
  • Implemented COBRA and HSA Administration systems for the company as well as client groups.
  • Assisted the CEO, executive staff, and office staff with procurement or office accoutrements including but not limited to water, office supplies, coffee, snacks, office equipment, and other necessities.
  • Performed Clerical/administrative duties including typing, copying, faxing, and filing.

Insurance Verification Specialist

Potomac Home Health Care
06.2012 - 03.2015
  • Prepared and organized documentation containing patient insurance information.
  • Made more than 15 calls per day to commercial health insurance carriers to obtain pre-authorization for home healthcare services.
  • Printed and prepared patient Medicare insurance forms via the CMS Medicare system.
  • Educated patients and patient family members regarding information pertaining to the parameters of their insurance benefits.
  • Created, maintained, and obtained patient medical records.
  • Obtained insurance authorization/reauthorization for patient care.
  • Obtained and coded patient procedures using ICD-9 codes.
  • Clerical/administrative duties as assigned.

Commercial insurance billing assistant

Potomac Valley Orthopaedic Associates
12.2010 - 08.2011
  • Processed and entered patient charges for all three company offices.
  • Retrieved and distributed office mail.
  • Reviewed and edited patient demographics as needed.
  • Generated and mailed HCFA 1500 forms daily.
  • Produced and mailed invoices, payment reminders and financial notices.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Contacted customers and third party payers to pursue payments.
  • Received, sorted and distributed incoming mail.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.
  • Monitored customer accounts to identify and rectify billing issues.
  • Processed and verified invoices to secure accuracy of billing information.
  • Clerical duties as assigned.

Education

Bachelor Of Applied Arts - Mass Communication/Radio Production

Morgan State University
Baltimore, MD

High School Diploma -

Gaithersburg High School
Gaithersburg, MD
06.2007

Skills

    • Patient Health Information Access
    • Medical History Documentation
    • Insurance Company Knowledge
    • Reading Comprehension
    • Patient Interviewing
    • Outbound Calling
    • Patient Reimbursements
    • Insurance Information Collection
    • EMR Updating
    • Registration Coordination
    • Verbal and Written Communication
    • Front Desk Operations
    • Prepare Reports
    • Process Improvement
    • Team Leadership
    • Determination Rendering
    • Customer Satisfaction
    • Medical Terminology
    • System Updating
    • Patient Information Management
    • Call Screening
    • Team Collaboration
    • Diagnostic Codes
    • Admitting Coordination
    • Money Handling
    • Phone and Email Etiquette
    • Payment Processing
    • Authorization Verification
    • Accounts Payable and Accounts Receivable
    • Patient Rights
    • Paging Systems
    • Program Eligibility
    • Billing Issue Resolution and Support
    • Information Collection
    • Referral Coordination
    • Patient Registration
    • Specialist Referrals
    • Co-Payment Collection
    • Appointment Confirmation
    • Verifying Eligibility
    • Operational Requirements
    • Deductible Collection
    • Payment Calculation
    • Insurance Form Processing
    • Benefits Explanations
    • EMR
    • Word Processing
    • Comfort with Technology and Databases
    • Electronic Health Records Systems
    • Medical Services Administration
    • Insurance Verification
    • Registration Processing
    • Performance Standards Compliance
    • Counseling and Guidance
      • Demographics Information
      • Medical Filing
      • Patient Admission
      • Patient Scheduling
      • Complaint Processing
      • Spreadsheet Tracking
      • Multi-Line Telephone Systems
      • Patient Interviewing Skills
      • Clerical and Filing Support
      • Patient Contact
      • Punctual and Hardworking
      • Explaining Instructions
      • Microsoft Office
      • Slack
      • Apple macOS
      • Skype
      • Timelines and Milestones
      • Recruitment and Hiring
      • Project Proposals
      • Team Meetings
      • Project Facilitation
      • Multi-Operations Management
      • Microsoft Access
      • Status Updates
      • Team Coordination
      • Data Collection
      • Schedule Management
      • Microsoft Excel
      • Employee Scheduling
      • PowerPoint Presentations
      • Quality Assurance
      • Social Media Sites
      • Team Player
      • Office Administration
      • Teaching
      • LinkedIn
      • Job Applicant Interviews
      • Administrative Support
      • Staff Training
      • Critical Thinking
      • Active Listening
      • Assessing Performance
      • Speaking
      • Scheduling
      • Training Support
      • Microsoft Outlook
      • Mail Handling
      • Google Calendar
      • Time Management
      • Writing
      • Project Management
      • Documentation Management
      • Calendar Management

Certification

Microsoft Office (10+ years) Switchboard (10+ years) Customer Service Skills (10+ years) Medical Terminology (10+ years) Medical Records (10+ years) Medical Billing (5 years) Insurance Verification (10+ years) Medicare (10+ years) Medicaid (10+ years) Medical Office Management (1 year) EMR Systems (10+ years) Medical Office Experience (10+ years) Office Manager Experience (1 year) Administrative Assistant (10+ years) Microsoft Excel (10+ years) Outlook (10+ years) Receptionist (10+ years) Word (10+ years) Billing (3 years) Time Management (10+ years) Data Entry (10+ years) MS Office (10+ years) Proofreading (10+ years) Excel (5 years) Filing (10+ years) Administrative Experience (10+ years) Microsoft Outlook (10+ years) Front Desk (5 years) Microsoft Word (10+ years) QuickBooks (1 year) Communications (10+ years) Schedule Management Administrative Experience (10+ years) Administrative Skills (10+ years) Benefits Administration (5 years) ICD-9 (1 year) Patient Care (10+ years) Google Docs (2 years) Epic (2 years) Intake (5 years) Customer service (10+ years) Triage (10+ years) Clerical Experience (10+ years) Medical Scheduling (10+ years) Phone Etiquette (10+ years) Transcription (2 years) Customer support (10+ years) Personal Assistant Experience (2 years) Quality Assurance (10+ years) Multi-line Phone Systems (10+ years) Training & development (5 years) Trello (1 year) Conflict management (10+ years)

Additional Information

  • Providing excellent support to the company's infrastructure, and outside entities alike., Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Patient Care Liaison

POPNOW Same Day Sick Visit Urgent Care
07.2023 - Current

Patient Access Specialist

AstraZeneca
06.2022 - 07.2023

Administrative Services Clerk

Potomac Pediatrics
06.2020 - 06.2022

Administrative Assistant

Montgomery Hospice
09.2017 - 09.2019

Front Desk Receptionist

Kaiser Permanente
10.2016 - 05.2017

Account Manager

Axim Global Strategies Group, LLC
03.2015 - 06.2016

Insurance Verification Specialist

Potomac Home Health Care
06.2012 - 03.2015

Commercial insurance billing assistant

Potomac Valley Orthopaedic Associates
12.2010 - 08.2011

Bachelor Of Applied Arts - Mass Communication/Radio Production

Morgan State University

High School Diploma -

Gaithersburg High School

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Jazmine Daniel