Storage Manager
U-Haul
Jamaica, New York
08.2022 - 09.2025
- Managed daily operations for a 1,244-unit storage facility to ensure efficient workflow.
- Aided in increasing physical occupancy by over 20 percent within 2 years.
- Conducted daily walk-through inspections of the facility and units.
- Reported maintenance needs, and monitored the physical condition of the property.
- Coordinated with the General Manager and vendors to uphold high safety standards.
- Supported the General Manager in all aspects of facility operations and auction events.
- Achieved cost savings by developing functional solutions to problems, and enhancing productivity through efficient unit restoration.
- Oversaw maintenance and cleanliness of storage units and common areas.
- Ensured that the storage units were clean and safe for tenants to use.
- Monitored inventory levels for supplies and equipment needed on-site.
- Provided excellent service and attention to customers through direct interactions and phone communications.
- Advised customers on the best storage solutions based on size, budget, and other requirements.
- Resolved customer complaints promptly and professionally.
- Supported colleagues by fostering a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule.
- Maintained updated knowledge through continuing education and training.