Jazmine Ellen
Oxnard,CA
Summary
Knowledgeable about skincare and beauty treatments, with passion for learning and growing within this field. Brings understanding of customer service and attention to detail, ensuring high-quality experience for clients. Ready to use and develop skills in skincare and client care in the beauty industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Total Wine Spirits & More
08.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Increased customer loyalty and retention.
- Monitored areas for security issues and safety hazards.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Backroom Inventory Associate
Sephora
03.2024 - 08.2024
- 6 month Scholarship Program
- Placed orders for new supplies based on established needs and special circumstances.
- Maintained inventory count, tracked usage, and documented variances.
- Kept up-to-date on store, shelf, and order availability of beauty products.
- Managed inventory storage in clean and organized fashion.
- Reduced product loss by identifying damaged goods, reporting issues, and following proper disposal procedures.
- Streamlined backroom organization for improved efficiency in locating and retrieving items.
- Ensured safety compliance by maintaining a clean, organized, and hazard-free working environment.
- Supported sales associates with timely retrieval of items for customer satisfaction and positive shopping experiences.
- Contributed to store success with efficient processing of incoming merchandise to meet or exceed company standards.
- Maximized storage space utilization by reorganizing products according to size, type, and demand patterns.
- Assisted with the development of improved inventory control processes by providing valuable feedback and suggestions to management.
Supervisor
Zara
06.2021 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Cashier Team Lead
Ulta
03.2021 - 04.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Reception Assistant
Chiropractic Office
10.2018 - 06.2020
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
- Scheduled office meetings and client appointments for staff teams.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected cash payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Reduced wait times by efficiently handling a high volume of incoming calls, directing them to the appropriate personnel.
- Promoted a positive company image with polished telephone etiquette and professional interaction with clients in-person or via email correspondence.
- Facilitated timely communication between departments by distributing mail, messages, and important documents promptly.
Education
Esthetician Certificate - Esthetics
Simi Institute For Careers & Education
Simi Valley09.2024
High School Diploma -
Westlake High School
Westlake Village, CA06.2020
Skills
- Customer service
- Team leadership
- CA licensed esthetician
- Esthetics
- High-frequency machine use
- Multitasking and organization
- Extractions and pore cleansing
- Customized skincare plans
- Sanitization
- Microdermabrasion expertise
- Sanitation maintenance
- Skincare product sales
Certification
- Hydrafacial MD® Certification – Edge Systems LLC or authorized training centers.
- Advanced Waxing Techniques Certificate – Specialty waxing education providers.
- Chemical Peel Certification - Aesthetic Science Institute or similar accrediting bodies.
- Infection Control Certificate – State board approved providers or relevant associations.
- Microdermabrasion Certificate - Professional Beauty Association or equivalent institutions.
- LED Light Therapy Certification – Professional organizations or equipment manufacturers.
- Licensed Esthetician - CA Board of Cosmetology.
- Eyelash lamination and tint Certificate
- Eyebrow lamination and tint Certificate
- Microdermabrasion Certificate
- Dermaplaning Certificate
Timeline
Backroom Inventory Associate
Sephora
03.2024 - 08.2024
Cashier Team Lead
Total Wine Spirits & More
08.2023 - Current
Supervisor
Zara
06.2021 - 08.2023
Cashier Team Lead
Ulta
03.2021 - 04.2022
Reception Assistant
Chiropractic Office
10.2018 - 06.2020
Esthetician Certificate - Esthetics
Simi Institute For Careers & Education
High School Diploma -
Westlake High School
- Hydrafacial MD® Certification – Edge Systems LLC or authorized training centers.
- Advanced Waxing Techniques Certificate – Specialty waxing education providers.
- Chemical Peel Certification - Aesthetic Science Institute or similar accrediting bodies.
- Infection Control Certificate – State board approved providers or relevant associations.
- Microdermabrasion Certificate - Professional Beauty Association or equivalent institutions.
- LED Light Therapy Certification – Professional organizations or equipment manufacturers.
- Licensed Esthetician - CA Board of Cosmetology.
- Eyelash lamination and tint Certificate
- Eyebrow lamination and tint Certificate
- Microdermabrasion Certificate
- Dermaplaning Certificate
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