Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jazmine Espinoza

Summary

A knowledgeable and dedicated problem solver with experience. Preventing 90% of HBA9 deliveries from not arriving at their promised destination. Ready to utilize my skills and passion to further the mission and goals for amazon. Equipped a steadfast commitment to the Amazon leadership principles. Eager to learn and grow in the field as well as contribute to any innovation projects.

Overview

4
4
years of professional experience

Work History

Problem solver / process guide

Amazon
05.2024 - Current
  • Updating analytic reports to ensure good decision are being made by management
  • Making sure a ratio of 3:2 packages being sent to there right destination and finding new ways to solve any issues
  • Lifting and sorting with packages weighting 100+ pounds increasing department work efficiency by 18%
  • Auditing pallet quality and trailers to ensure safety for Amazon and third party vendors

cashier / team lead

Panera bread
02.2022 - 06.2024
  • Assisted 50+ daily customer with cashing out answering questions both in person and on the phone
  • Trained and mentored 5 people in Different position improving our success rate and quality rate by 90%
  • Assisted customers with product inquiries, refunds and exchanges maintaining a 95% customer satisfaction
  • Communicated customer concerns and request to management
  • Auditing any food going to ensure all product going was up to stander

tutor / translator

Concord university
08.2022 - 05.2023
  • Led one on one tutoring sessions to improve grades and expand knowledge tailoring lessons to individual learning styles and needs
  • Preformed various and interoperation duties from Spanish in English including written text, project and lessons
  • As well as taught a class of 5+ people about cultures and languages

waitress / manger assistant

Taco loco
02.2021 - 03.2022
  • Maintained a positive, customer -first attitude to exceed sales by 15%
  • Accurately record and input customer orders into pos system
  • Managed multiple tables at a time prioritizing task to maintain a smooth service flow
  • Audited any product coming out of our kitchens

Education

High school -

Martinsburg High school
01.2023

Concord university
01.2024

Skills

  • Creativity
  • Leadership
  • Organization
  • Problem solving
  • Teamwork
  • Interpersonal
  • Communication
  • Critical thinking
  • Quality control
  • Proficient in Microsoft Excel and technology

Languages

Spanish

Timeline

Problem solver / process guide

Amazon
05.2024 - Current

tutor / translator

Concord university
08.2022 - 05.2023

cashier / team lead

Panera bread
02.2022 - 06.2024

waitress / manger assistant

Taco loco
02.2021 - 03.2022

Concord university

High school -

Martinsburg High school

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Jazmine Espinoza