Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

JAZMINE FLORES

Lubbock,US

Summary

Easily adaptable to fast-paced, high-pressure situations. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the business. Professional with three years of progressive experience in the field who is highly organized and detail-oriented. Optimize long-term success by effectively balancing targets with resources. Leader who is upbeat and positive, with excellent organizational, decision-making, and communication skills.

Overview

3
3
years of professional experience

Work History

Hostess

Texas Roadhouse
Lubbock, TX
04.2021 - Current
  • Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt, courteous service to patrons
  • Maintaining accurate wait list quotes while efficiently directing the seating of guest parties
  • Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs
  • Oversaw the dining area with natural leadership abilities and organizational strategies focused on balancing guest and business needs
  • Make a call to confirm that the guests will show up for their scheduled appointment
  • Customer questions about hours, seating, and general information were answered by me
  • Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking.

Virtual Teller

Texas Tech Federal credit union
Lubbock, Texas
03.2023 - 12.2023
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Answered customer inquiries regarding bank products and services.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Explained account information to customers in detail as needed.
  • Performed daily reconciliation of teller drawer within established limits.

Education

Paralegal - Associate of Applied Science -

South Plains College Downtown Center
01.2028

High School -

Monterey High School
01.2022

Skills

  • Table setting
  • Team contribution
  • Employee training
  • Flexibility
  • Multitasking and prioritization
  • Customer satisfaction
  • Effective multi-tasker
  • Computer proficiency
  • Flexible and adaptable
  • Lead development
  • Following regulations
  • Organizational skills
  • Creative problem solving
  • Strong team member
  • Strong communication skills
  • Guest Engagement

Additional Information

I was in law classes at the ATC in high school. I also took a disaster response class which caused me to learn how to be organized and take lead in any situation. My first semester of college I took an academic strategies class which also helped me organize school work and learn how to balance work and personal life.

Timeline

Virtual Teller

Texas Tech Federal credit union
03.2023 - 12.2023

Hostess

Texas Roadhouse
04.2021 - Current

Paralegal - Associate of Applied Science -

South Plains College Downtown Center

High School -

Monterey High School

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JAZMINE FLORES