Jazmine Flores
Houston ,TX
Summary
Adept at multitasking and organization, I excelled in fast-paced environments at McDonald's and Carpet Giant, enhancing customer satisfaction and streamlining operations. My expertise in data entry and exceptional telephone skills supported office efficiency and fostered a welcoming atmosphere for clients and visitors alike, significantly contributing to workplace productivity and service excellence.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's Fast Food Restaurant
07.2019 - 12.2020
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Crew Member
McDonald's Fast Food Restaurant
01.2021 - 10.2021
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Accurately operated cash register to process customer payments.
- Collaborated with team members to complete orders.
Crew Member
Wendys Fast Food Restaurants
10.2021 - 03.2022
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Crew Member
Dairy Queen Restaurant
03.2022 - 04.2023
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Accurately operated cash register to process customer payments.
- Collaborated with team members to complete orders.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Receptionist
Carpet Giant
04.2023 - 10.2024
- Handled and rectified customer complaints.
- Assessed visit purpose and provided directions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Chavez High School
Houston Tx Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- File management
Timeline
Receptionist
Carpet Giant
04.2023 - 10.2024
Crew Member
Dairy Queen Restaurant
03.2022 - 04.2023
Crew Member
Wendys Fast Food Restaurants
10.2021 - 03.2022
Crew Member
McDonald's Fast Food Restaurant
01.2021 - 10.2021
Crew Member
McDonald's Fast Food Restaurant
07.2019 - 12.2020
Chavez High School
Similar Profiles
Anthony GloriaAnthony Gloria
Crew Member Cook at McDonald's Fast Food Restaurant SchofieldsCrew Member Cook at McDonald's Fast Food Restaurant Schofields
Jerver CastroJerver Castro
Food Service Worker at McDonald's Fast Food RestaurantFood Service Worker at McDonald's Fast Food Restaurant
Elijah ThomasElijah Thomas
Kitchen Crew Member at McDonald's Fast Food RestaurantKitchen Crew Member at McDonald's Fast Food Restaurant
Taeler GlennieTaeler Glennie
Crew Member at McDonald's Fast Food RestaurantCrew Member at McDonald's Fast Food Restaurant
SHARON GUERREROSHARON GUERRERO
Logistics Specialist at Army National GuardLogistics Specialist at Army National Guard