Jazmine Floyd
Houston,TX
Summary
Experienced with social media content creation and management. Utilizes creative and analytical skills to enhance brand presence on various platforms. Knowledge of industry trends and effective communication techniques to engage audiences effectively.
Overview
10
10
years of professional experience
Work History
Reservation Specialist
Hotel Planner
10.2024 - Current
- Provided customers with information about availability and pricing.
- Handled billing information over phone.
- Converted inbound calls into sales 45% of time.
- Assisted guests with special requests or accommodations, ensuring a personalized experience for each stay.
Technology & Customer Success Associate
Asurion
10.2023 - 10.2024
- Streamlined the onboarding process for new customers, ensuring timely product setup and seamless integration.
- Developed tailored solutions for clients based on their unique needs, fostering long-term relationships and loyalty..
- Served as a liaison between sales teams and clients throughout the purchasing process, ensuring clear communication channels were maintained at all times leading up to successful transactions.
Customer Engagement Manager
Indianapolis Janitorial Services
04.2015 - 12.2020
- Enhanced customer satisfaction by implementing effective engagement strategies and personalized interactions.
- Oversaw the development of an online community platform, fostering stronger connections between customers and the brand.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
GED -
Warren Central High School
10502 East 21st Street UX Design ( User Experience ) Certification -
Coursera
Houston, TXSkills
- Social media marketing
- Visual storytelling
- Hashtag research
- Social media strategy
Timeline
Reservation Specialist
Hotel Planner
10.2024 - Current
Technology & Customer Success Associate
Asurion
10.2023 - 10.2024
Customer Engagement Manager
Indianapolis Janitorial Services
04.2015 - 12.2020
GED -
Warren Central High School
UX Design ( User Experience ) Certification -
Coursera
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