Jazmine Franklin
Riverton,IL
Summary
I am recognized for being a friendly and reliable employee who provides exceptional customer service and workplace focus. I am able to multitask and have improved team performance by mentoring new staff at previous jobs. I can be quick and accurate in cash and card transactions and have worked with POS systems. I am able to work independently and within a team. I am also able to diffuse situations professionally while keeping good report with my customers.
Overview
3
3
years of professional experience
Work History
Cashier
Lowe's
04.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided exceptional customer service which resulted in building report with customers and fellow employees.
Cashier and Floor Associate
Five Below
05.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Adapted quickly to new technologies implemented at POS systems.
- Independently closed and opened the store while the manager preformed higher tasks.
Floor Associate
JCPenney
05.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Effectively worked independently, also required to manage teams of other associates to assure task were completed
Education
Associate of Arts - Business
Lincoln Land Community College
Springfield, IL12.2025
High School Diploma -
Riverton High School
Riverton05.2023
Skills
- Customer Service
- Time management skills
- Customer Assistance
- Work Ethic and Integrity
- Professionalism
- Patience and Empathy
- Cash Handling
- POS Systems
- Issue Resolution
- Basic math skills
- Cleaning and sanitizing
- ID Verification
recommendations
Lowe's: Renee Walker (manager)
Store number: (217) 535-4540
Store Address: 2560 N Dirksen Pkwy, Springfield, IL 62702
Lowe's: Brandon R. (manager)
Store number: (217) 535-4540
Store Address: 2560 N Dirksen Pkwy, Springfield, IL 62702
Five Below: Dee (manager)
Store number: (447) 212-2009
Store address: 3121 S Dirksen Pkwy, Springfield, IL 62703
Timeline
Cashier
Lowe's
04.2023 - 06.2024
Cashier and Floor Associate
Five Below
05.2022 - 10.2022
Floor Associate
JCPenney
05.2021 - 08.2021
Associate of Arts - Business
Lincoln Land Community College
High School Diploma -
Riverton High School