Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Jazmine Gaines

Jazmine Gaines

Dudley,NC

Summary

Talented individual with excellent communication skills, a positive attitude. Hopeful for a Customer Service or Full time Receptionist position. I'm prepared to bring exceptional ability to handle high volume calls, negotiation and conflict resolution skills to handle complaints in a courteous and professional manner. Willing to learn anything. Highly determined individual with goals. Talented individual with excellent communication skills, a positive attitude. Hopeful for a Customer Service or Full time Receptionist position. I'm prepared to bring exceptional ability to handle high volume calls, negotiation and conflict resolution skills to handle complaints in a courteous and professional manner. Willing to learn anything. Highly determined individual with goals.

Overview

6
6
years of professional experience

Work History

Receptionist

Genesis HealthCare
Mount Olive, NC
01.2018 - 12.2020
  • Genesis Healthcare included answering phone calls coming in throughout the day, Checking in/out patients and visitors & providing schedules for workers around the facility.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

Shipping and Receiving Manager

Case Farms
Marmac, NC
12.2020 - 01.2022
  • Checking in loads and Drivers, Keeping track of weights of product., Checking in loads and Drivers,
  • Keeping track of weights of product.
  • Negotiated with Number different freight companies and received annual contracts resulting in cost savings of Number%.
  • Pulled, verified and packaged items for shipment.
  • Operated forklifts, lift trucks and hand trucks to move items around warehouse.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Prepared shipping documents and invoices, processed payments and fielded client questions.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Lead team of Number employees packaging, palletizing and shipping up to Number boxes per day.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
  • Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Determined most cost-effective procedures and routes for shipments.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Supported outside sales personnel on customer-related efforts and visits to grow sales.
  • Conducted training programs with employees to promote familiarity with company products and applications.
  • Worked with vendors to schedule more than Number daily pickups and Number weekly deliveries.
  • Developed and implemented systems, processes, and metrics to improve Area of improvement, Area of improvement and Area of improvement
  • Achieved Number% on-time shipment rate after implementing Type program.

Business Owner

Sweet Thangss LLC
Dudley, NC
05.2020 - Current
  • Sweet Thangss LLC
  • Is my online boutique that provides an online mall to women of all shapes and sizes
  • Clothing, Cosmetics & accessories., Sweet Thangss LLC
  • Is my online boutique that provides an online mall to women of all shapes and sizes
  • Clothing, Cosmetics & accessories.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Input income and expense details into database to track business finances and address variances.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Learned and remained updated on statutory requirements and regulations.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Built and deployed operational procedures, training programs and administrative systems to handle needs.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Verified parts and materials through audit inspections and independent checks.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.

Education

Diploma - Science Education

Southern Wayne High School
Dudley, NC
07.2015

Skills

  • Expert in: CUSTOMER SERVICE, RETAIL, COMPUTER SKILLS, PHONE SKILLS
  • Jazmine Gaines
  • SKILLS
  • Expert in: CUSTOMER SERVICE,
  • RETAIL, COMPUTER SKILLS,
  • PHONE SKILLS
  • Data Recording
  • Customer Support Needs Assessment
  • Improvement Plans
  • Workflow Assessments
  • Delivery Coordination
  • Office Equipment
  • Staff Training
  • Travel Planning
  • Records Management Software
  • Positive Attitude and Energetic
  • Customer Complaint Resolution
  • Team Management
  • Google Drive

Timeline

Shipping and Receiving Manager

Case Farms
12.2020 - 01.2022

Business Owner

Sweet Thangss LLC
05.2020 - Current

Receptionist

Genesis HealthCare
01.2018 - 12.2020

Diploma - Science Education

Southern Wayne High School

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Jazmine Gaines