Jazmine Geremia
North Providence
Summary
Professional with over 15 years of experience in customer service, well-prepared to drive results and enhance customer satisfaction. Known for strong communication skills, problem-solving abilities, and adaptability in fast-paced environments. Effective team player who consistently meets and exceeds expectations, ensuring smooth operations and positive client interactions.
Overview
24
24
years of professional experience
Work History
Dental Treatment Coordinator
Mattioli Orthodontics
02.2005 - 06.2020
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
Retail Sales Associate
Banana Republic, Gap
06.2006 - 01.2008
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Bilingual Interpreter
Horton Interpreting Services
01.2003 - 02.2004
- Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
- Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
- Assisted healthcare professionals in providing patient care through accurate medical interpretation services.
- Increased client satisfaction by delivering high-quality interpretation services tailored to specific industry needs.
- Enhanced communication by providing accurate and timely interpretations for clients in various industries.
Food and Beverage Server
Cafe Nuovo
05.1996 - 03.2003
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Adhered to health and safety standards while handling food and beverages.
Education
Associate of Science - General Studies
Community College of Rhode Island
Warwick, RI05-2011
Skills
- Administrative Support
- FLUENT IN SPANISH
- Interpersonal and written communication
- Relationship building
- Service oriented
- Effective Case Presentation
- Customer service
- Problem-solving
- Teamwork and collaboration
- Expertise in Time Management
Languages
Spanish
Professional Working
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Fundraising Events
- I enjoy helping others and giving back to the community
Timeline
Retail Sales Associate
Banana Republic, Gap
06.2006 - 01.2008
Dental Treatment Coordinator
Mattioli Orthodontics
02.2005 - 06.2020
Bilingual Interpreter
Horton Interpreting Services
01.2003 - 02.2004
Food and Beverage Server
Cafe Nuovo
05.1996 - 03.2003
Associate of Science - General Studies
Community College of Rhode Island
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