Jazmine Gonzalez
Boyden
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Medication Aide/Certified Nursing Assistant
Crown Pointe Estates
11.2021 - Current
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Reordered medication to maintain adequate supply.
Recruiter
Short Staff
08.2023 - 11.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Studied job descriptions and qualifications to determine applicant requirements.
Certified Nursing Assistant
Sanford Health
08.2020 - 11.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature and blood pressure.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Front of House
Pizza Ranch
06.2019 - 08.2020
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated with front of house director to optimize table turnover times during peak dining hours.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
Education
Associate of Arts - Human Resources Management
Western Iowa Tech
Sioux City, IA05-2025
High School Diploma -
Boyden-Hull JH/HS
Hull, IA05-2022
Skills
- Problem-solving
- Team coordination
- Attention to detail
- Documentation and recordkeeping
- Active listening
- Customer service
- Bilingual communication
Timeline
Recruiter
Short Staff
08.2023 - 11.2023
Medication Aide/Certified Nursing Assistant
Crown Pointe Estates
11.2021 - Current
Certified Nursing Assistant
Sanford Health
08.2020 - 11.2021
Front of House
Pizza Ranch
06.2019 - 08.2020
Associate of Arts - Human Resources Management
Western Iowa Tech
High School Diploma -
Boyden-Hull JH/HS
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