Jazmine Graham
Lake City,SC
Summary
Adept at elevating customer experiences, leveraged expertise in customer service and data entry to significantly improve first-call resolution rates at Verizon Wireless. By mastering remote support and ticketing systems, not only enhanced team efficiency but also fostered strong relationships, showcasing ability to blend technical acumen with exceptional interpersonal skills.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
ADT
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume of 70+ calls with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained high level of product knowledge to provide accurate information and support to customers.
Care Coordinator
One Call Medical
02.2022 - 08.2023
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Technical Customer Support Specialist
Verizon Wireless
04.2015 - 03.2021
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Demonstrated excellent multitasking abilities while juggling multiple support requests without compromising quality or efficiency.
- Improved team performance by sharing technical knowledge and best practices during training sessions.
- Maintained in-depth knowledge of products, staying up-to-date on new features, updates, and bug fixes to better assist customers.
Education
Bachelor of Science - Human Resources Management
Post University
Waterbury, CT06.2026
High School Diploma -
Lake City High School
Lake City, SC05.2011
Skills
- Customer Service
- Data Entry
- Call center experience
- Remote Support
- Ticketing System Experience
Timeline
Customer Care Representative
ADT
08.2023 - Current
Care Coordinator
One Call Medical
02.2022 - 08.2023
Technical Customer Support Specialist
Verizon Wireless
04.2015 - 03.2021
Bachelor of Science - Human Resources Management
Post University
High School Diploma -
Lake City High School