JAZMINE GREEN
Lawrenceville,GA
Summary
Enthusiastic, self-motivated, and reliable individual with a strong sense of responsibility and a diligent work ethic. Mature team player thriving in challenging situations and easily adapting to any environment. Demonstrates effective collaboration within a team and takes initiative when working independently. Excels under pressure and consistently meets strict deadlines. Offers a deep commitment to providing informed patient care, maintaining administrative excellence, and upholding confidentiality. Eager to contribute to team success through hard work, meticulous attention to detail, and exceptional organizational skills. Possesses a clear understanding of effective communication and delegation. Motivated to continuously learn, grow, and excel in all endeavors. Committed and hardworking professional with 5 years of experience in transaction processing and customer assistance. Dedicated to resolving issues promptly and addressing customer inquiries with efficiency. Creative problem-solver well-versed in delivering exceptional customer service. Known for successfully resolving problems, enhancing customer satisfaction, and driving overall operational improvements. Consistently achieves cost savings while increasing productivity levels.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Comfort Suites
11.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Customer Service Representative
Lake Lanier Lodges
07.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Assistant Manager
Citi Trends
08.2021 - 06.2022
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier Team Lead
Khols Department Store
10.2020 - 12.2020
- Processed POS transactions, including cash and credit purchases or refunds
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Reviewed and resolved differences between accounting information and cash drawer
- Helped customer complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Checked prices for customers and processed items sold by scanning barcodes
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Assisted customers by answering questions and fulfilling requests
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Used cash registers and POS systems to request and record customer orders and compute bills
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Educated customers on promotions to enhance sales.
Team Lead Cashier
Panera Bread
04.2020 - 09.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Cashier
Steak and Shake
04.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Associates - Sonography
Georgia Gwinnett Technical College
Lawrenceville, GAHigh School Diploma -
Berkmar High School
Lilburn, GA05.2020
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Call Center Operations
- Scheduling
- Follow-up skills
- Paperwork Processing
- Appointment Scheduling
- Product Knowledge
- Team Development
Timeline
Customer Service Representative
Comfort Suites
11.2023 - Current
Customer Service Representative
Lake Lanier Lodges
07.2022 - 10.2023
Assistant Manager
Citi Trends
08.2021 - 06.2022
Cashier Team Lead
Khols Department Store
10.2020 - 12.2020
Team Lead Cashier
Panera Bread
04.2020 - 09.2020
Cashier
Steak and Shake
04.2019 - 11.2019
Associates - Sonography
Georgia Gwinnett Technical College
High School Diploma -
Berkmar High School