Jazmine Helou
Gresham,OR
Summary
Dynamic professional with a proven track record at PDX Saints, enhancing mental health support through peer advocacy and empathy development. Excelled in leadership roles, significantly improving client well-being and operational efficiency. Skilled in problem-solving and stress reduction, consistently exceeding performance expectations without compromising service quality. Empathetic Peer Support with proven experience to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Peer Support Work
PDX Saints
2024.07 - Current
- Participated in ongoing training opportunities to stay current on best practices in mental health support services.
- Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner
- Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.
- Elevated the overall quality of peer support services by adhering to ethical guidelines, maintaining professional boundaries, and continuously seeking opportunities for personal growth.
- Maintained accurate records of client interactions, ensuring confidentiality and adherence to agency policies.
- Built trusting relationships with family members of clients, offering guidance on how to best support their loved ones during the recovery process.
Package Handler
Fedex
2024.04 - 2024.06
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Server
Cappers Cafe
2023.11 - 2024.03
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Wingstop
2022.01 - 2022.07
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cashier
Wendys Fast Food
2021.04 - 2021.11
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Oregon City High School
Oregon CitySkills
- Peer Advocacy
- Empathy Development
- Social Inclusion Strategies
- Stress reduction techniques
- Self-Care Management
- Problem-solving skills
- Leadership skills
Certification
youth support specialist
Timeline
Peer Support Work
PDX Saints
2024.07 - Current
Package Handler
Fedex
2024.04 - 2024.06
Server
Cappers Cafe
2023.11 - 2024.03
Server
Wingstop
2022.01 - 2022.07
Cashier
Wendys Fast Food
2021.04 - 2021.11
Oregon City High School
youth support specialist
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