Jazmine Herrera-Ruiz
Corvallis,OR
Summary
Motivated Supervisor experienced in fast paced environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 8 years of experience to improve operations. Well-versed in customer service, cash handling, and assisting customers efficiently. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2016 - Current
- Overseeing a team of three during a shift, by actively communicating each role and delivering positive constructive feedback
- Reinforcing and upholding operational policies and procedures for cash handling, safety, security, and inventory management
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Barista
Starbucks
12.2016 - 07.2018
- Resolving customer complaints and issues and offered thoughtful solutions to maintain the customer experience.
Barista
Starbucks Drive Thru
07.2018 - 09.2021
- Developed skills to work efficiently and effectively with the ability to maintain a calm manner
Education
Bachelor of Arts - English Language And Literature
Oregon State University
Corvallis, OR06.2023
Associate of Science - English Emphasis
Linn-Benton Community College
Albany, OR06.2021
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Bilingual in Spanish and English
- Excellent multi-tasking and organization skills
- Adeptness to operate under excessive amounts of pressure
- Staff Management
- Conflict resolution techniques
- Critical Thinking
- Inventory control and record-keeping
Leadership Experience
Lead an entire team to develop their craft and become Coffee Masters, which is someone who has the ability to distinguish coffee from around the world and be able to describe it in taste and know where it comes from along with several other characteristics of the coffee.
References
- Steven Jacobs, Starbucks Manager, (541)-760-1673
- Chris Webb, Starbucks Manager, (720)-436-3762
Timeline
Barista
Starbucks Drive Thru
07.2018 - 09.2021
Barista
Starbucks
12.2016 - 07.2018
Shift Supervisor
Starbucks
09.2016 - Current
Bachelor of Arts - English Language And Literature
Oregon State University
Associate of Science - English Emphasis
Linn-Benton Community College