Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jazmine Hill

Summary

Experienced with recruitment processes, employee onboarding, and HR policy implementation. Utilizes effective communication and organizational skills to support HR operations. Knowledge of best practices in employee engagement and administrative functions.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Planet Fitness
08.2024 - Current
  • Supervised daily gym operations, maintaining cleanliness and safety for members.
  • Led front desk staff, delegating tasks to enhance productivity.
  • Conducted interviews and engaged in hiring processes to build a customer-focused team.
  • Provided training and coaching to staff, ensuring compliance with company policies.
  • Managed employee performance through evaluations and appropriate disciplinary actions.
  • Assisted in staff scheduling and payroll processing, enforcing company policies.

Customer Care/Tech Expert

T-Mobile, USA
01.2022 - 08.2024
  • Provided technical support to resolve device issues, network connectivity challenges, and service disruptions.
  • Guided customers in understanding product features and promotions for better decision-making.
  • Handled customer accounts, ensuring timely processing of billing inquiries and service changes.
  • Streamlined solutions for service disruptions while maintaining high customer satisfaction.

Shift Lead (Process Assistant)

Amazon
10.2020 - 01.2022
  • Enhanced efficiency in daily warehouse operations while ensuring adherence to company policies.
  • Delegated tasks and guided associates, achieving consistent productivity goals.
  • Identified process improvement areas by monitoring workflow efficiency.
  • Conducted training for new associates on safety protocols and best practices.
  • Coordinated solutions with management for operational challenges and improved performance.

Supervisor

Walmart
10.2018 - 10.2020
  • Directed a team of associates, delegating tasks to optimize store operations for sales and customer satisfaction.
  • Ensured compliance with company policies through diligent monitoring of inventory levels and merchandising.
  • Addressed customer issues and resolved employee conflicts, contributing to improved team dynamics and shopping experience.

Education

Bachelors of Arts - Business Administration - Human Resources

Keiser University

Bachelors of Arts - Psychology

Florida International University

Skills

  • Hiring processes
  • Employee engagement
  • Professional development
  • Compensation strategies

Additional Information

United States Marine Corps Veteran

Timeline

Assistant Manager

Planet Fitness
08.2024 - Current

Customer Care/Tech Expert

T-Mobile, USA
01.2022 - 08.2024

Shift Lead (Process Assistant)

Amazon
10.2020 - 01.2022

Supervisor

Walmart
10.2018 - 10.2020

Bachelors of Arts - Business Administration - Human Resources

Keiser University

Bachelors of Arts - Psychology

Florida International University

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Jazmine Hill