Jazmine Holmes
Williamsburg,VA
Summary
Dynamic Front Desk Agent with proven expertise in guest relations and exceptional customer service at Daily Management Resorts. Skilled in cash handling and problem-solving, I enhanced guest satisfaction through personalized service and efficient operations, fostering loyalty and repeat visits. Committed to creating seamless experiences in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Daily Management Resorts
05.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Front Desk Agent
Holiday Inn Express Hotel
08.2022 - 04.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
Lafayette High School
Williamsburg, VA06.2018
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Oral and written communications
- Hospitality service expertise
- Administrative skills
- Reservation systems
- Front office support
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Assisted concierge with special projects, completing tasks ahead of schedule.
- Mentored newly hired individuals in company processes and procedures which alleviated employee turnover by Number%.
Timeline
Front Desk Agent
Daily Management Resorts
05.2023 - Current
Front Desk Agent
Holiday Inn Express Hotel
08.2022 - 04.2023
Lafayette High School
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