Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jazmine Horta

Irvine,CA

Summary

Experienced with delivering exceptional customer service in fast-paced environment. Utilizes strong communication skills and attention to detail to enhance guest satisfaction. Knowledge of efficient multitasking and teamwork to ensure smooth operations.

Overview

8
years of professional experience

Work History

Mane-tained

Esthetician
04.2023 - Current

Job overview

  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Advised clients on proper home-care regimens.
  • Fostered friendly, warm, and exceptional customer experience.
  • Enhanced spa revenue through upselling additional services and retail products during consultations.
  • Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
  • Enhanced relaxation and stress relief with integration of aromatherapy techniques during sessions.

Bailey's Food And Beverage

Waitress
02.2020 - Current

Job overview

  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked guests' identification before serving alcoholic beverages.

Self-employeed

Social Media Manager
06.2019 - 03.2023

Job overview

  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Developed targeted advertising campaigns, driving website traffic and generating leads.
  • Boosted brand visibility by creating and executing innovative social media campaigns.
  • Monitored social media trends to keep brand's content relevant and engaging.
  • Curated diverse range of content, from informative blog posts to engaging videos, to cater to different audience preferences.
  • Negotiated partnerships with other brands for co-promotional activities, expanding audience reach.
  • Increased follower engagement with interactive content and timely responses to comments.
  • Oversaw team of communications and media relations professionals with focus on achieving PR results.

Fashion Nova

Sales. Representative
09.2017 - 07.2019

Job overview

  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Exceeded sales targets through effective planning and goal setting.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Contributed to team objectives in fast-paced environment.

Education

California State University of Northridge
Northridge, CA

No Degree

Orange Bartending School
Orange, CA

No Degree

Granada Hills Charter High School
Granada Hills, CA

High School Diploma
05-2013

Skills

  • Multitasking and organization
  • Safe food handling
  • Service prioritization
  • Order accuracy
  • Reliability and punctuality
  • Beverage service
  • Customer service
  • Social media marketing
  • Relationship building and management
  • Time management
  • Problem-solving skills
  • Money handling

Timeline

Esthetician

Mane-tained
04.2023 - Current

Waitress

Bailey's Food And Beverage
02.2020 - Current

Social Media Manager

Self-employeed
06.2019 - 03.2023

Sales. Representative

Fashion Nova
09.2017 - 07.2019

California State University of Northridge

No Degree

Orange Bartending School

No Degree

Granada Hills Charter High School

High School Diploma

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Jazmine Horta