Jazmine Ibarra
Summary
Throughout my career I have actively sought out opportunities in the finance and banking sector. I'm extremely passionate about supporting and educating my community in financial literacy. I am currently training and developing MSRs in new roles while focusing on exceeding expectations with my team.
Overview
11
11
years of professional experience
Work History
Member Service Representative III
Navy Federal Credit Union
09.2022 - Current
- Develop in house campaign's that are incentive driven to align with Navy Federal current goals for BES and Memberships.
- Provide exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Educate members on the benefits of our IRA types, assisting them in making informed decisions about their retirement savings options.
- Offer constructive feedback on mentees progress, enabling them to refine their skills and enhance their potential.
- Acquired FEPS Certification and seek opportunities for Financial Education presentations in our community which has contributed to an increase in New Memberships for the branch that align with Regional Goals.
Lead Teller
Wells Fargo
09.2017 - 09.2022
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored tellers, fostering professional growth and improved performance within the team.
- Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.
Customer Service Coordinator
Marshalls
02.2013 - 12.2016
- Responded to customer needs through competent customer service and prompt problem-solving.
- Participated in company-wide initiatives aimed at enhancing the overall customer experience.
- Worked closely with the marketing department on promotional campaigns, providing input on messaging and targeting strategies to ensure maximum reach and effectiveness.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Guest Services Associate
Double Tree Hotel By Hilton
12.2016 - 02.2017
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Education
High School Diploma -
Hector G. Godinez
Santa Ana, CA06.2013
Skills
- Spanish Fluency
- Highly proficient in Microsoft Suite (Excel, Power Point, Word)
- Highly proficient in Acrobat Adobe Pro
Languages
Spanish
Native or Bilingual
Timeline
Member Service Representative III
Navy Federal Credit Union
09.2022 - Current
Lead Teller
Wells Fargo
09.2017 - 09.2022
Guest Services Associate
Double Tree Hotel By Hilton
12.2016 - 02.2017
Customer Service Coordinator
Marshalls
02.2013 - 12.2016
High School Diploma -
Hector G. Godinez