Jazmine Johnson
Memphis,TN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Service-oriented concierge rings proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
6
6
years of professional experience
Work History
Concierge
Hampton Inn Suites
Memphis, TN
10.2022 - 01.2024
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Scheduled space or equipment for special programs, meetings and conferences.
Concierge
shebly garden place
Cordova, TN
01.2021 - 09.2023
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Placed orders for and picked up flowers for guests.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Directed incoming calls and messages to appropriate staff or residents.
- Assisted with customer requests and answered questions to improve satisfaction.
Concierge
All About You Home Healthcare
Memphis, TN
01.2018 - 06.2020
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Melrose High School
Memphis, TN05-2012
Skills
- Sales
- Transportation Coordination
- Cash Handling
- Event Planning
- Administrative Support
- Guest Relations
- Guest Experiences
- Bookkeeping
- Guest Services
Affiliations
- I look at the good at everything
Timeline
Concierge
Hampton Inn Suites
10.2022 - 01.2024
Concierge
shebly garden place
01.2021 - 09.2023
Concierge
All About You Home Healthcare
01.2018 - 06.2020
High School Diploma -
Melrose High School
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