Jazmine Kline
Sterling Heights
Summary
Customer service professional with ten years of experience in enhancing customer satisfaction and loyalty. Proven problem-solving skills and effective communication abilities, bilingual in English and Spanish. Proficient in Microsoft Office Suite and excels in fast-paced environments, demonstrating high productivity and conflict resolution skills. Committed to delivering exceptional support and fostering positive customer relationships to drive company success.
Overview
10
10
years of professional experience
Work History
Bilingual Customer Service Agent
Integra Partners
Troy
12.2024 - Current
- Assisted customers in English and Spanish with inquiries regarding durable medical equipment.
- Maintain a Quality Assurance performance score that meets the company metrics.
- Adhered to company policies and HIPAA regulations during customer interactions.
- Trained new hires on customer service protocols and best practices.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions for quality assurance.
- Identified process improvement opportunities within customer service department.
- Researched billing discrepancies using internal databases as needed.
- Coordinated with departments to ensure timely resolution of customer inquiries.
Concierge Medical Assistant
Longevity Health Institute Inc
Troy
12.2023 - 05.2024
- Facilitated follow-up visit scheduling and IV service appointments for patients.
- Generated necessary scripts and processed prescription refills as required.
- Uploaded documentation and lab results into EMR system Tebra for accurate patient records.
- Collaborated with doctors to address patient needs and provide effective solutions.
- Conducted post-appointment meetings with patients to confirm supplement acquisition and follow-up visits.
- Participated in weekly meetings to establish future practice goals and individual objectives.
- Coordinated with third-party companies to obtain patient test results efficiently.
- Registered new patients in concierge program during post-appointment sessions.
Chat Customer Service Advocate
Moosejaw
Troy
09.2022 - 02.2024
- Delivered prompt customer support with professionalism and patience.
- Completed customer insight reports, inputting over 10,000 units of sensitive data.
- Diagnosed and resolved technical issues, guiding users through step-by-step solutions.
- Answered an average of 30 chats and 40 emails daily, achieving a 100% success rate.
- Established trust with customers, leading to a 5-star average satisfaction rating.
- Maintained efficient ordering processes tailored for each customer.
- Resolved shipping issues promptly to enhance overall customer satisfaction.
Customer Service Advocate/Sales
Advanced Customer Service
Troy
11.2016 - 03.2018
- Administered approval and denial of warranty replacements to maintain service quality.
- Trained 10 new hires on company policies, guidelines, and procedures.
- Secured proper payment and documentation from service providers.
- Facilitated client service setup for necessary repairs.
- Oversaw monthly warranty dues, achieving a 15% increase in quota attainment.
- Answered an average of 50 calls daily, meeting company success rate of 98%.
Customer Service Representative
Holiday Inn Express
Shelby Township
08.2015 - 11.2016
- Delivered prompt customer support with professionalism and patience.
- Maintained hotel cleanliness while answering phone calls.
- Achieved enrollment quota for IHG program consistently.
- Executed nightly audits ensuring 100% accuracy in revenue documentation.
- Communicated effectively with staff members to enhance collaboration.
- Resolved customer concerns with minimal oversight, ensuring satisfaction.
Education
Diploma - Diploma in Medical Coding And Billing
Alison
10-2025
High School -
Desert Pines High School
Las Vegas, NVLas Vegas, NV
Certification - IT support
Google
Skills
- Work ethic
- HIPAA compliance
- Team collaboration
- Effective communication
- Data entry
- Problem resolution
- Call center experience
- Empathy and patience
- Flexibility and adaptability
- Active listening
- Bilingual proficiency
- Telephone etiquette
- Attention to detail
- Internal and external communication
- Written communication
- Customer relations
- POS system proficiency
- Positive attitude
- Problem solving
- Self-motivation
- Time management
- Multitasking
- Leadership skills
- Decision making
- Process improvement
- Data gathering and reporting
- Health and safety compliance
- Accounts receivable and payable
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Bilingual Customer Service Agent
Integra Partners
12.2024 - Current
Concierge Medical Assistant
Longevity Health Institute Inc
12.2023 - 05.2024
Chat Customer Service Advocate
Moosejaw
09.2022 - 02.2024
Customer Service Advocate/Sales
Advanced Customer Service
11.2016 - 03.2018
Customer Service Representative
Holiday Inn Express
08.2015 - 11.2016
Diploma - Diploma in Medical Coding And Billing
Alison
High School -
Desert Pines High School
Certification - IT support
Google