Jazmine Lora
Newark,NJ
Summary
Experienced HR professional with 8 years supporting over 700 employees across 17 locations in the U.S. and Canada. Partnered with leaders and staff to deliver effective HR solutions throughout the employee lifecycle. Skilled in navigating ambiguity and aligning HR strategies with business objectives to improve engagement, retention, and organizational effectiveness.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior People and Culture Business Partner
Article
Jersey City
04.2022 - Current
- Managed compensation programs, including salary and bonus plans for 700 employees, ensuring alignment with organizational goals
- Developed and implemented HR strategies that enhanced organizational performance and employee engagement
- Developed and implemented effective performance management systems
- Managed employee relations issues, grievances, and disciplinary actions
- Conducted performance appraisals and provided feedback to employees
- Investigated employee complaints and grievances
- Facilitated employee dispute resolution
- Assisted in the recruitment and selection process for new hires
- Represented the organization at job fairs, conferences, and other events
- Developed and maintained employee records and personnel files
- Developed and implemented programs to foster a positive work environment
- Created and maintained employee training and development programs
- Developed and implemented programs to promote workplace safety
- Established and maintained effective relationships with employees and management to ensure compliance with HR policies and procedures
- Collaborated with managers to ensure compliance with labor laws and regulations
- Monitored and reported on changes in labor laws and regulations
- Conducted exit interviews and analyzed feedback to identify retention improvement opportunities
- Analyzed and reported on employee data to identify trends and patterns
- Developed and maintained effective HR systems and processes
- Conducted round table discussions across various locations in the US to gather employee feedback.
- Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
- Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards.
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Negotiated and administered collective bargaining agreements
Human Resource Generalist/Analyst/General Affairs
Cosmax
Ridgefield Park
04.2020 - 04.2022
- Analyzed appraisal and recommended promotion and termination of all employees
- Facilitated effective communication between office management and staff to enhance collaboration.
- Created multiple multifunction spreadsheets.
- Wrote and delivered employee mid-year and annual performance evaluations
- Perform Internal Audit of 4 Offices
- Proactively prospected for new business and consumer clients, oversaw the operational aspects of the company while maintaining high standards of customer service
- Analyzed and reviewed payroll billing for contracted employees.
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Applied analytical skills with the company mergers
- Assisted future expats in settling in the US, ensuring a smooth transition and integration.
- Managed 16 Company Vehicles
- Managed 18 Company residential homes
- Assisted the CEO on Business and personal travel
- Supported C-level executives with daily tasks.
- Created RFH file for future candidates
- Improved employee relations and morale engaging in more work activities
- Managed and maintained all corporate accounts to ensure accuracy and compliance.
- Managed employee hiring and orientation processes.
- Coordinated open enrollment and changes to company policies
- Developed and implemented HR strategies to align with organizational objectives
- Developed and maintained a system for tracking and resolving employee complaints, improving response times and employee satisfaction.
- Assisted in the development and implementation of HR programs and initiatives
- Conducted exit interviews to identify areas of improvement in employee relations
- Conducted employee surveys to identify areas of improvement in employee engagement.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Branch Manager
Staff Management Group
Elizabeth, New Jersey
04.2018 - 03.2020
- Supervised and managed two branches
- Proactively prospected for new business and consumer clients, oversaw the operational aspects of the branch while maintaining high standards of customer service
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Increased Productivity in sales by 75% in one month
- Recruited and hired over 700 employees to fulfill job roles
- Interviewed, hired/fired, trained employees
- Wrote and delivered employee mid-year and annual performance evaluations
- Analyzed appraisal and recommended promotion and termination of all employees
- Implemented social media strategies increasing applicant pool
- Recruit and interview candidates to fill vacant positions
- Perform Internal Audit of 2 Branches
- Screened timesheets for errors and made needed corrections to ensure accurate pay
- Utilized Excel spreadsheets to prepare payroll reports
- Designed multifunction spreadsheets to enhance data analysis and reporting efficiency
- Experienced in Open Office and Excel
- Initiated security requirements for 150+ personnel to include local files checks, State Criminal History Repository Checks, and federal background checks
- Resolved employment-related disputes through proactive communication
- Completed I-9 documents for new hires to verify employment eligibility.
- Performed complex and specialized work related to the preparation, processing
- Compute and prepare contracts and salary changes
- Fostered friendly and professional customer interactions to enhance customer satisfaction and loyalty
Eligibility Specialist
Community Coordinated Child Care 4 C
Rahway, NJ
09.2015 - 03.2018
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Processed applications in accordance to guidelines and DFD regulations
- Pioneered the role of intake specialist and developed effective assessment procedure for determining client eligibility of services
- Evaluated appropriateness of offering financial grants to clients within program guidelines
- Developed statistical and demographic reports on clients completing intake process to inform service delivery
- Managed processing of 100 childcare applications weekly.
- Provided crisis intervention and referrals when required
- Represented city at community and professional organizational meetings to advocate for client needs and resources
- Conducted educational sessions for families and community members on domestic violence and its impact on children.
Health Benefit Coordinator
NJ Family Care
Hamilton, NJ
01.2014 - 09.2015
- Facilitated access to low-cost or free medical insurance for over 9 million New Jersey residents through NJ Family Care program
- Conducted caseworker activities in the Family & Children's Medicaid and Health Choice programs, including interviewing clients and explaining requirements and benefits
- Reviewed and processed client applications for Medicaid and Health Choice programs
- Conducted re-certifications for clients to ensure continued eligibility for benefits
- Calculated client deductibles to determine out-of-pocket medical expenses
- Maintained detailed documentation of client case records, ensuring compliance and facilitating review processes
- Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
- Answered questions about eligibility determinations and plan options.
- Determined eligibility requirements and parameters
- Precisely evaluated and verified benefits and eligibility
- Effectively managed risk by reviewing new group enrollments for eligibility and health
- Made appropriate referrals to other services and agencies
- Completed and submitted enrollment paperwork and benefits forms for clients
- Prepared thorough reports outlining plan performance.
- Led planning and achieved goals consistent with agency mission and philosophy, enhancing service delivery
- Skillfully developed departmental goals, objectives, and standards of performance, policies and procedures
Documentation Specialist
MYCA Hello Health Quebec
Quebec
08.2011 - 09.2013
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.
- Organized and maintained over 200 patient files, improving access and retrieval efficiency for healthcare providers.
- Addressed barriers to receiving and validating accurate HC information, enhancing data integrity and accessibility.
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses
- Wrote clear and detailed clinical phone messages for physicians
- Acquired insurance authorizations for procedures and tests ordered by attending.
Education
Bachelor of Science - Public Health
Hunter College of The City University of New York
New York, NY01.2011
Skills
- Human resources
- Recruitment and hiring
- HR strategy
- Talent development
- Performance management
- Employee relations
- International HR
- Global mobility support
- HR case management
- Strategic planning
- Organizational development
- Financial administration
- Administrative management
- Operations management
- Corporate communications
Certification
SHRM-CP - SHRM Certified Professional
Languages
- French
- English
- Spanish
Timeline
Senior People and Culture Business Partner
Article
04.2022 - Current
Human Resource Generalist/Analyst/General Affairs
Cosmax
04.2020 - 04.2022
Branch Manager
Staff Management Group
04.2018 - 03.2020
Eligibility Specialist
Community Coordinated Child Care 4 C
09.2015 - 03.2018
Health Benefit Coordinator
NJ Family Care
01.2014 - 09.2015
Documentation Specialist
MYCA Hello Health Quebec
08.2011 - 09.2013
Bachelor of Science - Public Health
Hunter College of The City University of New York