Jaz'mine Marshall
Saginaw,MI
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant Intern
Covenant Urology
Saginaw, MI
03.2024 - Current
- Ensured HIPAA compliance by maintaining confidentiality of patient information.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours.
Customer Service Representative
Morley Companies
Saginaw, MI
01.2023 - 02.2025
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
Teacher's Assistant
Steps Ahead Learning Center
Saginaw, MI
08.2017 - 03.2021
- Supported classroom teacher in managing a diverse classroom of students.
- Supervised children and participated with children in activities.
- Created and maintained a safe and engaging learning environment for all students.
- Assisted in organizing and supervising school events and field trips.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
Contractor
Hemlock Semiconductor
Hemlock, MI
01.2017 - 08.2017
- Breaking "Poly" product
- Bagging "Poly" product to be shipped to customer
Crew Trainer
McDonald's Restaurant
Saginaw, MI
03.2009 - 01.2017
- Assisted management in developing strategies to improve customer service standards.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Encouraged open communication between trainees and management throughout the learning process.
- Instructed new team members on correct procedures for operations.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Monitored employee progress, offering constructive feedback for improvement.
Education
Some College (No Degree) - Social Work
Saginaw Valley State University
Bay City, MISkills
- Patient scheduling
- Healthcare software navigation
- Communication
- Decision making
- Time management
- Leadership
- Adaptability
- Medical terminology
- Medical Billing Understanding
- Appointment setting
- Insurance verification
Certification
- Medical Insurance Billing and Office Administration
References
References available upon request.
Timeline
Medical Assistant Intern
Covenant Urology
03.2024 - Current
Customer Service Representative
Morley Companies
01.2023 - 02.2025
Teacher's Assistant
Steps Ahead Learning Center
08.2017 - 03.2021
Contractor
Hemlock Semiconductor
01.2017 - 08.2017
Crew Trainer
McDonald's Restaurant
03.2009 - 01.2017
- Medical Insurance Billing and Office Administration
Some College (No Degree) - Social Work
Saginaw Valley State University
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