Jazmine Matos
Naples,FL
Summary
Dedicated and compassionate professional with experience in youth supervision, counseling support, and strong communication and engagement. Skilled in leadership, teamwork, organization, and mental health advocacy. Committed to creating safe, structured, and supportive environments
Overview
6
6
years of professional experience
1
1
Certification
Work History
Taste and Tips Demonstrator
Crossmark
Naples, FL
05.2023 - Current
- Delivered engaging product demonstrations to enhance customer understanding and drive sales.
- Collaborated with team members to ensure high standards of product presentation and brand representation.
- Trained new staff on effective demonstration techniques and customer interaction strategies.
- Utilized feedback to refine demonstration tactics, improving overall customer engagement levels.
- Analyzed customer responses during demonstrations to identify trends and inform future strategies.
- Spoke with interested customers and provided additional product information.
- Improved overall customer satisfaction ratings through attentive service and detailed explanations during product demonstrations.
- Ensured proper setup and breakdown of demonstration areas, maintaining a clean, organized, and visually appealing space for customers.
Grief Counselor (Internship)
Avow Hospice
Naples, FL
06.2025 - 12.2025
- Provided emotional support to clients navigating grief and loss through active listening techniques.
- Facilitated individual and group counseling sessions to foster healing and coping strategies.
- Developed personalized care plans in collaboration with interdisciplinary teams to address client needs.
- Educated families on grief processes, promoting understanding and acceptance during difficult times.
- Led community outreach initiatives to raise awareness about grief support services available at Avow Hospice.
- Established trust and rapport with clients from diverse backgrounds, including age, race, religion, culture, and sexual orientation.
- Supported grieving clients by providing compassionate and empathetic counseling sessions.
Before and After School Counselor
Sports Club
Naples, FL
02.2020 - 05.2023
- Supervised daily operations, ensuring a safe and supportive environment for all participants.
- Collaborated with staff to create age-appropriate programming that meets diverse needs of children.
- Coordinated extracurricular clubs based on student interest, encouraging active involvement in their passions beyond academics.
- Maintained a safe and nurturing environment for students, supervising both indoor and outdoor playtime activities.
- Developed strong relationships with parents and guardians, ensuring clear communication regarding program updates and individual progress.
- Fostered a positive, inclusive, and supportive environment for students
- Managed group behavior and resolved conflicts calmly and effectively
- CPR and First Aid Certified
Education
Bachelor of Arts - Psychology
Florida Atlantic University
Boca Raton, FL12-2025
Skills
- Customer engagement
- Customer service background
- Excellent interpersonal skills
- Adaptable
- Presentation skills
- Quick-learning
- Outgoing personality
- Compassionate communication
- Self-care techniques
- Grief education
- Child grieving support
- Faith-based counseling
- Grief counseling
- Leadership
- Mental Health Counseling
- Office Administration
Certification
VAT online certifications in human trafficking, hate and bias crime, ethics, teen relationship abuse, child abuse, and victims with mental health.
Timeline
Grief Counselor (Internship)
Avow Hospice
06.2025 - 12.2025
Taste and Tips Demonstrator
Crossmark
05.2023 - Current
Before and After School Counselor
Sports Club
02.2020 - 05.2023
Bachelor of Arts - Psychology
Florida Atlantic University